Scooter still not fixed. Here is today's email from shop.
Good Afternoon John,
The parts arrived and the service is underway, my apologies for not writing sooner I have been without an underwriter this morning.
One thing of note John, Piaggio wrote back to me and outlined the process they went through in determining Good Will for your parts. It seems they contacted the six dealers who ordered the suspect part (spindle bearing). In four of those cases the bikes were in accidents, the other two were for notchy bearings. One case was for an MP3 used in a delivery service with 18K on it and the bearings were not properly adjusted during the previous 6K service interval. In the other case, the bike had 2100 miles on it and was still under warranty, but the service technician threw the parts away and Piaggio did not get them back for inspection. It seems that Piaggio monitors the forums as you do John and that the TREAD act monitors vehicle manufacturers closely as well. He also went on to say that Piaggio has to provide monthly reports on all failures as a result of the TREAD act. So, because they have not seen a spike in bearing replacement for notchy steering, but want to help you out they decided to Good Will the parts. I know it doesn’t help much, but I thought you might have found their determination process of interest. I will keep you posted on your progress from our end.
Is the steering bearing and the spindle bearing the same thing? Am I accusing Piaggio of a problem they don't have?
It's only been a month, so maybe I am upset for nothing.