OP
@brighton_belle avatar
UTC

Hooked
GT200
Joined: UTC
Posts: 450
Location: Melbourne Australia
 
Hooked
@brighton_belle avatar
GT200
Joined: UTC
Posts: 450
Location: Melbourne Australia
UTC quote
I have been trying for some time to get onto Scooter West web site ....does anyone know if the site is down for any reason.
cheers Mike
@wleuthold avatar
UTC

Veni, Vidi, Posti
2006 Vespa GT (Rocket): 2005 Vespa GT (Razzo): 2007 Vespa GT (Vanessa): 2009 Yamaha Zuma 125: 2018 Yamaha Xmax (Big Ugly), 2023 Vespa GTS300 (Ghost)
Joined: UTC
Posts: 5182
Location: Jacksonville, Florida
 
Veni, Vidi, Posti
@wleuthold avatar
2006 Vespa GT (Rocket): 2005 Vespa GT (Razzo): 2007 Vespa GT (Vanessa): 2009 Yamaha Zuma 125: 2018 Yamaha Xmax (Big Ugly), 2023 Vespa GTS300 (Ghost)
Joined: UTC
Posts: 5182
Location: Jacksonville, Florida
UTC quote
It has been crap for months. I tried again today and the site went south.
@smu avatar
UTC

Hooked
2014 Primavera 125 3v
Joined: UTC
Posts: 117
Location: Warwickshire, United Kingdom
 
Hooked
@smu avatar
2014 Primavera 125 3v
Joined: UTC
Posts: 117
Location: Warwickshire, United Kingdom
UTC quote
Keep calm and clear cache
@scooter_west avatar
UTC

Sponsor
Joined: UTC
Posts: 4200
Location: San Diego, Ca
 
Sponsor
@scooter_west avatar
Joined: UTC
Posts: 4200
Location: San Diego, Ca
UTC quote
Clearing the cache and cookies helps for some and not for others.

Our website is in the process of dying completely and is not repairable. It's working for lots of people but not working for others. We have a brand new website in the works that will be industry changing. Unfortunately with 10,000 items to prep for the new site, it's going to take us a bit. We're hoping for a launch in Spring 2016. The wait should help us do the website correctly and the way we want to.

In the meantime, we are happy to help you place an order in any way we can. A couple of options include:

1. Call us at 619-280-1718 x602. We're here Mon-Fri from 10am-6pm Pacific standard Time and would be happy to take your order over the phone.
2. Email us your parts list and the make and model of scooter you have. We will prepare an estimate for your approval and email it to you.
3. Take a screen shot of your shopping cart (If possible) and email that to us.

We apologize for any time you've spent with our often frustrating website, but we want to help.
@smu avatar
UTC

Hooked
2014 Primavera 125 3v
Joined: UTC
Posts: 117
Location: Warwickshire, United Kingdom
 
Hooked
@smu avatar
2014 Primavera 125 3v
Joined: UTC
Posts: 117
Location: Warwickshire, United Kingdom
UTC quote
Scooter West wrote:
Our website is in the process of dying completely and is not repairable. It's working for lots of people but not working for others. We have a brand new website in the works that will be industry changing. Unfortunately with 10,000 items to prep for the new site, it's going to take us a bit. We're hoping for a launch in Spring 2016. The wait should help us do the website correctly and the way we want to.
Why not come to us; we specialise in commerce and enterprise web. Take a look https://dcagency.co/
@scooter_west avatar
UTC

Sponsor
Joined: UTC
Posts: 4200
Location: San Diego, Ca
 
Sponsor
@scooter_west avatar
Joined: UTC
Posts: 4200
Location: San Diego, Ca
UTC quote
Thanks for the heads up. I will pass the info on to the appropriate parties.
@smu avatar
UTC

Hooked
2014 Primavera 125 3v
Joined: UTC
Posts: 117
Location: Warwickshire, United Kingdom
 
Hooked
@smu avatar
2014 Primavera 125 3v
Joined: UTC
Posts: 117
Location: Warwickshire, United Kingdom
UTC quote
Happy to help.
@wleuthold avatar
UTC

Veni, Vidi, Posti
2006 Vespa GT (Rocket): 2005 Vespa GT (Razzo): 2007 Vespa GT (Vanessa): 2009 Yamaha Zuma 125: 2018 Yamaha Xmax (Big Ugly), 2023 Vespa GTS300 (Ghost)
Joined: UTC
Posts: 5182
Location: Jacksonville, Florida
 
Veni, Vidi, Posti
@wleuthold avatar
2006 Vespa GT (Rocket): 2005 Vespa GT (Razzo): 2007 Vespa GT (Vanessa): 2009 Yamaha Zuma 125: 2018 Yamaha Xmax (Big Ugly), 2023 Vespa GTS300 (Ghost)
Joined: UTC
Posts: 5182
Location: Jacksonville, Florida
UTC quote
I had a successful phone order last month. But using a good website is better.
@scooter_west avatar
UTC

Sponsor
Joined: UTC
Posts: 4200
Location: San Diego, Ca
 
Sponsor
@scooter_west avatar
Joined: UTC
Posts: 4200
Location: San Diego, Ca
UTC quote
WLeuthold wrote:
I had a successful phone order last month. But using a good website is better.
I can't express how much I agree with you and wish a new site had been a possibility before this one broke.
@airbornespoon avatar
UTC

Addicted
GTV 300
Joined: UTC
Posts: 812
Location: Raleigh / Durham, North Carolina, U.S.A.
 
Addicted
@airbornespoon avatar
GTV 300
Joined: UTC
Posts: 812
Location: Raleigh / Durham, North Carolina, U.S.A.
UTC quote
I love Scooter West! My first and last stop when I need anything for my GTV 300. If I have a question about anything I call them and they will take the time to answer ALL of my questions. The site does suck at times but I usually call my orders in. One more compliment, their prices beat everyone even after taxes and delivery charges. I see some cool stuff at SIP but they are more expensive even before you add the VAT and delivery. I guess that makes Scooter West the best place to buy Vespa accessories in the world!!!
@fubar-retiree avatar
UTC

Member
Lurker-GT300
Joined: UTC
Posts: 22
Location: California, United States
 
Member
@fubar-retiree avatar
Lurker-GT300
Joined: UTC
Posts: 22
Location: California, United States
UTC quote
I enjoy the videos they produce in the shop as well as their trip videos. Good bunch of people I wish I could visit with sometime.
@theknights20 avatar
UTC

Addicted
Vespa s 125 ie 4t
Joined: UTC
Posts: 871
Location: Telford
 
Addicted
@theknights20 avatar
Vespa s 125 ie 4t
Joined: UTC
Posts: 871
Location: Telford
UTC quote
Wish we had a shop as enthusiastic as scooter west here in the UK, no one in the UK seems committed to the product and provides the support like you guys do.

Keep doing what you're doing! Who knows, you may go international one day and set up shop here
UTC

Hooked
'78 P200E, 2009 TMax, 2009 S150
Joined: UTC
Posts: 175
Location: New Orleans
 
Hooked
'78 P200E, 2009 TMax, 2009 S150
Joined: UTC
Posts: 175
Location: New Orleans
UTC quote
The phone service is fantastic and so is the email responses always first class service.
Great job Scooter West! Keep up the good work!
OP
@brighton_belle avatar
UTC

Hooked
GT200
Joined: UTC
Posts: 450
Location: Melbourne Australia
 
Hooked
@brighton_belle avatar
GT200
Joined: UTC
Posts: 450
Location: Melbourne Australia
UTC quote
Scooter West wrote:
Clearing the cache and cookies helps for some and not for others.

Our website is in the process of dying completely and is not repairable. It's working for lots of people but not working for others. We have a brand new website in the works that will be industry changing. Unfortunately with 10,000 items to prep for the new site, it's going to take us a bit. We're hoping for a launch in Spring 2016. The wait should help us do the website correctly and the way we want to.

In the meantime, we are happy to help you place an order in any way we can. A couple of options include:

1. Call us at 619-280-1718 x602. We're here Mon-Fri from 10am-6pm Pacific standard Time and would be happy to take your order over the phone.
2. Email us your parts list and the make and model of scooter you have. We will prepare an estimate for your approval and email it to you.
3. Take a screen shot of your shopping cart (If possible) and email that to us.

We apologize for any time you've spent with our often frustrating website, but we want to help.
My Thanks guys...you are my go to...when I need something for my Vespa.

looking forward to your new web site when you are ready to go online all the way from down under (OZ) Mike
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