Not normally one to post complaints. But, oh my days, how awful these guys are... I thought I was dealing with a long-standing family business, subsequent research has revealed otherwise. I should have checked...
They listed parts as being in-stock, which weren't, took ages to do anything, then screwed up the order. Too painful for words.
And half the parts had been sourced from India, it would have been quicker to do that from here.
I would avoid at all costs - simply dreadful.
Ethan, Dan, anyone else at Beedspeed...
I'm giving up on you in the same way that you've clearly given up on any form of customer service.
I'll return the wrong parts you sent halfway around the world for a refund (including postage) to my credit card. I don't expect this to happen anytime soon, you clearly work on a different timeline to normal businesses.
I still struggle to believe that, after so many requests for help and careful attention with my order, you screwed it up so badly.
The badly packaged, incorrectly picked collection of very mixed quality parts that took you a month to dispatch to me are a disgrace, you should be thoroughly ashamed of your products, your service and your business.
Your follow-up since I communicated the problems has been extraordinary. Not a hint of an apology, no suggestion of how you're going to make it right, nor any recognition that you've delayed by many weeks what should have been a simple rebuild. Your indifference to your obvious shortcomings is stunning.
Don't bother looking for the parts you should have sent, I've ordered them from a company with a reputation for customer service supported by positive online reviews (I wish I'd checked your reviews before ordering from you - I learned too late that so many of your customers have a similar opinion to mine).
I wish you luck with your failing business, I look forward to sharing my appalling Beedspeed experience with the broader scooter community online.
No need to respond to this email - in much the same way you've ignored most of my previous emails.
Last edited by HKsprint on Wed Feb 12, 2020 9:25 pm; edited 3 times in total