Yesterday I had the belt break on my 2020 Vespa GTS 300 HPE, luckily I was on a city street going 15 mph and not on the freeway. My concern is that the belt only had 5,000 miles on it which is below the manufacturers recommended 6,000 mile replacement. This incident combined with others has me seriously questioning if any of the service work that I have paid for has ever been done. I say this for the following reasons:
1.) After the 4,000 miles my Vespa would have difficult time with acceleration and would almost die from a dead stop. Noticed the ASR system was malfunctioning. Took it to the dealer and they stated that the belt needs to be replaced. Had them replace the belt and the initial problem went away. However when I got the bike back the oil ad been over filled and I lost 5 miles off my maximum speed and the was a squeak upon acceleration from detad stop.
2.) Took the bike in at the 6,000 mile mark for the required service and to replace the rear tire, however due to the COVID-19 outbreak they had it for two months. When I got the bike back one again the oil was over filled by a substantial amount. I also noticed that none of the other fluids were topped off (brake, coolant) and upon further inspection near of the air filters were cleaned or replaced. Alengine n I inspected the engine I noticed that all of the original horse clamps were still there. This caused me to question if the valves had been checked.
I questioned the dealer about the over filling of the oil and the other fluids not being topped off. I was told that they estimate the amount of oil to put in when it is changed and that it can be difficult to get an accurate reading of the other fluid levels. The only time I ever estimate the amount of oil to use is when I'm topping it off because when I change it I know exactly how much oil to add. And it is real simple to check the fluid levels, just find a flat level surface and put the bike on it's center stand and wait a few minutes. Then when I asked about the hose clamps I was told that the tech did not have to lower the engine in order to check the valves. I didn't ask about the valves and I told them I would like to see how he checked the valves without lowering the engine or disconnecting any hoses. I have yet to see a YouTube video where the engine is not lowered. So at this point I don't believe any of the service work has been done on the bike. I don't believe the belt was changed at the 6,000 service like they said it was and I don't believe the recall work that should have been done on the brakes was. So how do I verify if any of the $2,000 in service work has ever been done?