MP3 PIAGGIO Master Key Issue .
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Lurker
Piaggio MP3
Joined: 26 Jul 2009
Posts: 2
Location: Oxfordshire
Mon Aug 24, 2009 12:46 pm quote
Hello all,

First of all thank you if you take the time to read my post as I appreciate its not short! any advise you could offer would be gratefully received, I appreciate my niaveity and lack of knowledge indirectly caused my problem

In April I purchased an MP3 125 75 plate from a Piaggio dealership ,
in Oxfords. It had less than 200 miles on the clock, and I was
reasonably happy with my purchase.

The bike and key arrived at home, however no manual was provided. So I
contacted the dealer, and in turn they kindly sent me a manual a
fortnight later.

On flicking through the manual, there was talk of a master key, to
allow me to create new keys, and carry out certain maintenance tasks.

I checked which keys I had been given, and confirmed I was only issued
the standard black key.It was at this point I was thought something
was a miss. So I contacted the dealer initially and they essentially
said, "I did not need this key" so to begin with I left it at that.

Later I decided to do a bit of research about this key.

It was on reading the manual I found the below statement.

“If ownership of the scooter is transferred to another person. The key
with the red grip (as well as the other keys) and the “code card” must
also be transferred to the new owner

It also states, “it will be impossible to carry out the repairs to the
immobilizer system and the engine control unit without it.” I.e. the
master key.

I noted there was another post with a similar issue, that was a sale of ebay rather than a registered piaggio dealer.

Anyhow, I was highly concerned at this point. To me as a motorcycle novice,
checking that the “master key” is provided with the bike it’s not
something I would think of when purchasing; I would expect a Piaggio
dealership to be responsible enough to make a buyer aware of an Item
of such importance not being provided with the bike? sorry if i appear naive !

I would think, although this is speculation, that this MP3 would have
been purchased from the original owner at a significantly lower price
by the dealer, because the original owner had lost this key,
however this was not reflected in the price I purchased it at.

I contacted the dealer again, and they were not very forthcoming, they
stated they would try and obtain the key from the previous owner; we
gave them a week and not surprisingly, Still no key. The dealer has
continued to be been less than helpful with their attitude towards
this problem and at times discourteous.

On speaking to another dealer, who was very helpful, he said that
without the key, the CDI unit would need to be replaced for resale,
this work looking to cost around £400-500

In turn, if I was to sell the bike, I would either have to get this
unit replaced, or (as the dealer failed to do) State “this bike does
not come with a master and list the implications”

If I was offered the sale with 500 pounds off because it did not have
the master key this would have been completely acceptable. As I would
have bought the bike knowing the problems I may face.

Any thoughts on my predicament? this was not intended as a moan , but more a cry for Help !!! : )

Many thanks,

Jos
Banned
Joined: 24 Apr 2008
Posts: 2919

Mon Aug 24, 2009 12:55 pm quote
Don't call, but go back to the dealer you bought it from and ask to speak with the owner. Explain your issue and tell them you want it resolved. They sold you an incomplete scooter, knew they didn't have the key and tried blowing you off. I would stress the fact that you are NOT going away till the issue is resolved. Then call everyday till they get you a key or replace your CDI. Be a VERY Squeaky wheel till you get what you are owed.

Wayne B
Ossessionato
Loretta, '09 Mp3 500 Demon Black
Joined: 19 Feb 2009
Posts: 2045
Location: Happy Valley, Oregon
Mon Aug 24, 2009 12:56 pm quote
Wayne B wrote:
Don't call, but go back to the dealer you bought it from and ask to speak with the owner. Explain your issue and tell them you want it resolved. They sold you an incomplete scooter, knew they didn't have the key and tried blowing you off. I would stress the fact that you are NOT going away till the issue is resolved. Then call everyday till they get you a key or replace your CDI. Be a VERY Squeaky wheel till you get what you are owed.

Wayne B
Sounds like damn good advice. Good luck, Jos.
Veni, Vidi, Posti
Neutrino MP3 492.7 AK
Joined: 29 Mar 2008
Posts: 18032
Location: Kingston, Tennessee, Tn
Mon Aug 24, 2009 1:34 pm quote
in addtion to what Wayne suggest also contact piaggio and your local business association ( we call it the better business Bureau ) and tell them your problems of not getting all the required equipment with yoour purchase.
Banned
Joined: 08 Aug 2008
Posts: 573

Mon Aug 24, 2009 1:45 pm quote
Did you get the "code card" with the bike??
If so, jimH may be able to cut you a new master.
Moderaptor
2xGP800, Fuoco, X9 500 Evo, The Hornet (GT200, aka Love Bug), 'Olive' (GT200) and 'Dimples' - a GTS 300
Joined: 26 Aug 2007
Posts: 31401
Location: Pleasant Hill, CA
Mon Aug 24, 2009 3:44 pm quote
larry8 wrote:
Did you get the "code card" with the bike??
If so, jimH may be able to cut you a new master.
Sorry, he won't be able to. Without the original Master Key that is.

Local Trading Standards need to be brought into this. Push Very Hard Indeed.
Addicted
Piaggio Mp3250
Joined: 10 Aug 2009
Posts: 603
Location: London
Mon Aug 24, 2009 4:31 pm quote
........... and name and shame, let him know it is going out on this list and especially the UK list. Let him know that within the scooter fraternity his name will be muck.

Fondest

fay
Lurker
Piaggio MP3
Joined: 26 Jul 2009
Posts: 2
Location: Oxfordshire
Tue Aug 25, 2009 7:42 am quote
Hello,

thanks for your advise guys, the person I have been dealing with is the owner unfortuantely apparently I do not need this key!

this is the response from Piaggio , which I Kind of expected.

Dear Mr Busby,

The best course of action would be to refer to the dealers terms of
sale for your vehicle, and what was discussed to be included in the
sale of the vehicle. Should you require any further assistance with
this matter please contact your local Citizens Advice or Trading
Standards, who will be able to let you know where you stand legally in
this matter.

Best Regards,
Piaggio Group.

On contact trading standard / CAB they were not interested , they essentially said it my my fault for not ensuring the key was provided on purchase, Hells Bells!


Thanks,
Hooked
MP3 500 Black
Joined: 23 Jul 2008
Posts: 211
Location: Toronto
Tue Aug 25, 2009 8:55 am quote
The ultimate oxymoron
Customer Service!
Moderaptor
2xGP800, Fuoco, X9 500 Evo, The Hornet (GT200, aka Love Bug), 'Olive' (GT200) and 'Dimples' - a GTS 300
Joined: 26 Aug 2007
Posts: 31401
Location: Pleasant Hill, CA
Tue Aug 25, 2009 10:39 am quote
To put this in perspective, about the only time you will need the master key is to program a new CDI/ECU unit if that fails - and a new lock set will not be a proportionately huge expense on top of that!

So as long as you get your current key cloned so you have a spare, in reality you're only the cost of a lock-set down, even if the worst happens.

Best to just chalk this one up to experience - I think you're on a hiding to nothing getting the dealer to move on this one.

Re-sale? You shouldn't lose too much on a private sale if you have a spare key to hand - assuming you keep this for a couple of years. Just make sure the buyer knows you've knocked off the cost of a lock-set, and why. By then it'll be 6 years old, so sale price may depend on a lot more than the presence of a master key. Condition, service history, mileage etc.

But I'll remember not to use Faulkners in future (that's the dealer I take it?).
Hooked
Piaggio MP3 500ie
Joined: 21 May 2009
Posts: 100
Location: Lehigh Valley, PA
Tue Aug 25, 2009 11:30 am quote
Just curious, but would this prevent you from modifying the ECU? I don't know that anyone has put in a new chip, but it seems like a good (if not expensive) performance mod.
Moderaptor
2xGP800, Fuoco, X9 500 Evo, The Hornet (GT200, aka Love Bug), 'Olive' (GT200) and 'Dimples' - a GTS 300
Joined: 26 Aug 2007
Posts: 31401
Location: Pleasant Hill, CA
Tue Aug 25, 2009 11:33 am quote
We'd love to hear from someone who's cracked the ECU mapping... Not been done yet AFAIK.
Ossessionato
R.I.P. ----K.I.T.T.500, Rise of the 400!
Joined: 04 Jul 2008
Posts: 2577
Location: Knoxville, TN
Tue Aug 25, 2009 11:34 am quote
jimc wrote:
We'd love to hear from someone who's cracked the ECU mapping... Not been done yet AFAIK.
I cracked it early this week. Starting sputtering and stalling so I pulled out my wrench and cracked it twice. Works great now...
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