The old style large frame gearbox has a circlip & shim at one end only.
But the EFL style has shims & circlips at both ends.
A mate of mine had a gearbox making a racket in 3rd gear and it was found that a tooth had broken off the 3rd primary gear.
Then we noticed the main individual gears had a lot of excessive movement on the main rear spindle.
Both shims were very thin & I find this suspicious.
Are each of the shims, or both, supposed to be thicker like the single shim you find on the early style gearboxes?
I get the feeling whoever built the gearbox for him has fitted the wrong shims.
