So doing a moderate amount of traveling and being 60 years old I have rented my fair share of cars. I have to admit to not being a fan of rental agencies as they always seem to be just trying to screw you. This weekend I had a couple of rental cars issues. We went to Bethesda to visit my daughter for Thanksgiving, flying into Reagan Airport in DC. We had a reservation for a rental car with Thrifty who is located off site and thus tends to be cheaper as there are not all the airport taxes. When we shuttled over to Thrifty, there was a long line of people, all having had reservations with thrifty, but thrifty had no cars for any of them, including me, again all of these people had documented reservations as I did. Thrifty shares its office with AAdvantage, who had cars but at a much higher price, and all thrifty would say was try them but the price will be higher. Luckily we called my daughter at home who got on line and found us a better deal at Budget back at the airport, so we got a car but it did cost us more than the thrifty price but much cheaper than the AAdvantage price(maybe I am just being paranoid but it seems like a scam to me).
Next, so today we dropped off the car at Budget with a full tank of gas( I always do this as their other options will likely cost you more). They printed out the bill and I saw on their bill was a $14.88 fuel surcharge, which was not mentioned by the person giving me my bill(luckily I looked at the bill and noticed the discrepancy between the quoted price and the bill). They told me that this was because I drove the car less than 75 miles. They did say that if i went to the office they could remove this from my bill, which I did, but to add that to my bill, not say anything to me is also a scam, they likely just hope people dropping of rental cars are in a hurry and will not check their bill. The fact that I did not drive the car that much, yet paid them a full daily charge for the rental, should not penalize me but perhaps give me a rebate.
The bottom line is unfortunately you have to watch everything today, so many times things get added to your bills, etc, it is a sad state of affairs.