OP
UTC

Member
2012 Kymco Downtown 300
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Location: Valencia, CA
 
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Location: Valencia, CA
UTC quote
So I've received a subtle suggestion that I should try being more positive with my posts. Setting negativity aside for a moment, I thought I would start a thread where members can post their experiences of exceptional customer care from Piaggio USA. Who's first?
@bill_dog avatar
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eeeee bip
BMW R1100RT The Problem Child Kymco Downtown 300 - I'm not the Uber
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eeeee bip
@bill_dog avatar
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UTC quote
Simple
Vespa Sherman Oaks.

They aren't the most successful dealer in the USA for nothing.

You're welcome.

Bill xxx
@ravenlore avatar
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Molto Verboso
2009 GTS 250ie "Jigokuchou" 2001 ET2 "Luna"
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Molto Verboso
@ravenlore avatar
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UTC quote
Re: Exceptional Customer Care
EricMH wrote:
So I've received a subtle suggestion that I should try being more positive with my posts. Setting negativity aside for a moment, I thought I would start a thread where members can post their experiences of exceptional customer care from Piaggio USA. Who's first?
Well, do you mean a shop, or do you mean Piaggio USA?


Because my local shop is a stand-up group of folks. I've never had any interaction with Piaggio USA.
OP
UTC

Member
2012 Kymco Downtown 300
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Location: Valencia, CA
 
Member
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UTC quote
I was referring to Piaggio USA.
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Molto Verboso
2009 GTS 250ie "Jigokuchou" 2001 ET2 "Luna"
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Molto Verboso
@ravenlore avatar
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UTC quote
EricMH wrote:
I was referring to Piaggio USA.
Oh, then i've got nothin for you. Sorry!
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Hooked
GTV(Alberta) LX150(Victor) GTS300(Enrico)
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Hooked
@cottonpatch avatar
GTV(Alberta) LX150(Victor) GTS300(Enrico)
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UTC quote
Vespa Marietta takes care of me and my three fine scooters. Two out of warranty and one shiny new 2013 GTS 300 that is still under warranty. I'm putting lots of miles on the machine under warranty. Is there a mileage cap for warranty or just a set length of time? I need to look that one up.
@dnh31tlg10 avatar
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Enthusiast
2008 GTS 250 and 1973 VNL3T TS 125
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Location: Vacaville, CA
 
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@dnh31tlg10 avatar
2008 GTS 250 and 1973 VNL3T TS 125
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Popcorn emoticon
@quasi-moto avatar
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Veni, Vidi, Posti
SawStop
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Veni, Vidi, Posti
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SawStop
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UTC quote
Since Piaggio USA sells nothing directly to scooterists, and has no interface directly with scooterists, you are asking a question that no one has the ability to answer, either positively or negatively. Was that your intent, to frame a question that nobody could answer positively and therefore infer it was a negative?

I will say that in the early days after Piaggio's re-entry into the US, I bought an ET4 that had an oil leak the dealer was unable to trace. Piaggio sent out their main service trainer to oversee the repair, and it was fixed for good. I was impressed and a happy customer.

Piaggio USA isn't organized to respond directly to consumer traffic, they do that through their dealer network. The stronger the dealer you buy from, the better the result you will get with a warranty issue, imho.
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Molto Verboso
2012 BV 350, 2013 BMW C650 GT, 2015 Indian Chieftain
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Molto Verboso
@tn_sooner avatar
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UTC quote
I've owned 3 Piaggio products (including 2 that I still own). I've maintained the vehicles to schedule and they have delivered nearly 40,000 carefree miles. Piaggio builds great products and I'm proud to own them.
@judy avatar
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World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
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@judy avatar
2007 LX150 Daring Plum Leonardo Da Vespa
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UTC quote
I'm sure their good but i wouldn't know. Crying or Very sad emoticon Our dealer blows. However at least their an equal opportunity bad service giver. The Harley riders bitch about them too. In fact every bike they sell doesn't get worked on right. We had a girl with a BV ride with us yesterday and she found out the hard way. $150 just to look at the bike and then no ideas as to what was wrong. I know of one person who like them and their probably afraid of him. Big burly guy but has the personalty of a cream puff. Laughing emoticon
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Veni, Vidi, Posti
SawStop
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@quasi-moto avatar
SawStop
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UTC quote
Judy,

I remember a shop in Honolulu that was pretty dialed in when it came to repairing and hopping up "mopeds." This was a few years back, but if they are still around they might be good with scoots?
@judy avatar
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World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
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@judy avatar
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UTC quote
QUASI they won't touch Vespas. They worked on my Honda Met clone back when i had him and were excellent but when i asked about the Vespa they said no. There's a shop called Quick Fix that does some work but that's why we brought Rolf and Rich over. We do our own wrenching.
@quasi-moto avatar
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Veni, Vidi, Posti
SawStop
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@quasi-moto avatar
SawStop
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UTC quote
judy wrote:
QUASI they won't touch Vespas. They worked on my Honda Met clone back when i had him and were excellent but when i asked about the Vespa they said no. There's a shop called Quick Fix that does some work but that's why we brought Rolf and Rich over. We do our own wrenching.
Good plan.
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Addicted
2007 Vespa GTS250ie 2007 Buddy 125 Series Italia 2012 Ural Gear-Up
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UTC quote
Piaggio, nothing. It's all about the dealers and VSO is the best!
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Molto Verboso
'12 GTS 300 Super
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Location: Austin TX
 
Molto Verboso
@vespinado avatar
'12 GTS 300 Super
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UTC quote
I live close to AF1. Anybody who's dealt with them will tell you they are one of the very best shops out there. Even the best products have issues. It's all about good customer support. I wanted a Vespa bad, but would not have purchased without knowing there were good people, close by, willing to help.
@sdg avatar
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Veni, Vidi, Posti
63 GS160 MK1 / GT60 / Sean Wotherspoon
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@sdg avatar
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UTC quote
vespinado wrote:
I live close to AF1. Anybody who's dealt with them will tell you they are one of the very best shops out there. Even the best products have issues. It's all about good customer support. I wanted a Vespa bad, but would not have purchased without knowing there were good people, close by, willing to help.
This ^

Well done as expected AF1



SDG
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Molto Verboso
2013 GTV 300 ie "Victoria" Concept 2 Model D "River of Pain"
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Molto Verboso
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UTC quote
I get great service at both of the dealers/shops that I use here in the GTA. Vespa Toronto West and Corsa Mechanica are both excellent shops (but Corsa has a nicer restroom by far!).
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2013 Vespa LX150ie, 1968 Vespa Sprint 150
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UTC quote
I had a flat last summer and called the Piaggio service care line and it was awesome. They arranged the truck, picked me up and delivered me to the dealership. The cost was bad but the service on all ends was excellent.
@wmak avatar
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Moto Giro Titan
2009 GTS 250 Super Lucrezia Borgia, 2013 Ducati Hyperstrada, Little Big Red,2020 Zero SR/S, Zeus, Electric Dragon
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@wmak avatar
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UTC quote
My dealer has become a good friend, and his shop is a great place for service and support for the local scooter scene. That being said, he probably has more direct contact with the folks at Genuine, for lots of reasons. My Vespa has been a great scooter, seems to be very well made, and is still going like new after five years.
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Addicted
GTS 300 Super - Beau, Honda CTX700 - Big Red
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UTC quote
Vespa Lynnwood in Washington State has been awesome to me. The first great customer service event for me was this winter when I was scheduled to bring Rosie in for her 3K service. It snowed that day, so I called and let them know that I wasn't going to be able to bring her in. They called me back and offered to come get her for $20.

Then, after I wrecked Rosie 1.0, they hooked me up with a great deal on Rosie 2.0. Rosie 2.0 is currently at the shop being fixed, on warranty, because the horn cover and the headlight nacelle were rubbing together and taking paint off.
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Veni, Vidi, Posti
LX190 Friday afternoon special, Primavera, some pushbikes
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@znomit avatar
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UTC quote
Re: Exceptional Customer Care
EricMH wrote:
So I've received a subtle suggestion that I should try being more positive with my posts. Setting negativity aside for a moment, I thought I would start a thread where members can post their experiences of exceptional customer care from Piaggio USA. Who's first?
You got some bad feedback so you thought you would start a troll thread?
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@aviator47 avatar
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UTC quote
Quasi-moto is spot on.

Why would I deal with Piaggio USA when there is Alex and Vespa of Dallas. Totally effortless experience buying a great scooter for my grandson from 6338 miles away! No manufacturer is set up to deliver something as awesome as that.

Edited for more appropriate relevance.
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Hooked
GTV 300ie / GTS Super 300
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Location: Panama City Fl.
 
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@scooter2013 avatar
GTV 300ie / GTS Super 300
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UTC quote
Got great service when I made the purchase ,but when I had ordered extra parts I can never get a return phone call or email . The bad part is there's only two dealers where I live in north west Florida and they are both 100 miles from me.
I thought about opening my own shop when I retire. But that sounds like to much work. I just want to ride...
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saggezza di scala
2009 'Burma Shave' Red GTS 250ie
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saggezza di scala
@treppenwitz avatar
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UTC quote
Far from a perfect analogy, but I look at this question like the division of responsibility between big pharmaceutical or medical equipment companies, and the physicians who have direct contact with the public.

Big pharma / medico companies are not equipped or interested in interacting with the end individual users of their products. In fact they see such contact as a poor use of their resources. They 'communicate' with the end user via advertisements and PR companies, but that 'communication is largely one-way, and they consciously use the distribution network and medical professionals as a buffer between themselves and the public that uses their products. Anything they need to hear from the end users is communicated beck to them in raw data (sales figures), that can be parsed by region/market, age and gender.

The physicians, on the other hand, are well equipped and motivated to provide personal service to the patients/end-users, and the level of service, customer satisfaction and trust they create with their clientele will have a direct bearing on the success of their practice.

In this scenario, Piaggio is a big medical equipment manufacturer and your local dealer / shop is your family physician or specialist.

Both have the same motivation; to make money and capture market share by providing products and services that are in demand. Altruism is not a requirement. But Piaggio and your local dealer/shop have very different business models, and it seems unfair to judge them both by the same criteria.

Piaggio may not be responsive to your individual inquiry, email, fax or phone call. They aren't set up for that and, unsurprisingly, suck at it.

But they are exceptionally responsive to creating what the various markets are demanding, and they have been fairly nimble at meeting those demands and positioning themselves ahead of the trends (no small feat when you consider that the development cycle for a new scooter can be between 18 and 36 months).

So asking me about my level of satisfaction with Piaggio (USA or wherever), is not going to elicit a meaningful response any more than asking me how I feel about the big pharma company that makes my blood pressure medicine.

But ask me about the shop where I purchased my scoot and where I have it serviced... and I'll have something meaningful to say.
@scooter2013 avatar
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Hooked
GTV 300ie / GTS Super 300
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UTC quote
Witz , you are right on spot. I guess to make it clear . I was referring to the local Vespa dealer. In the area where I live they (dealers)sale Polaris, Ducati,Triumph, KTM. and I feel after the sale they could care less if they see you or your scooter again. At least that my experience so far.
OP
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Member
2012 Kymco Downtown 300
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Location: Valencia, CA
 
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UTC quote
Paddlenround wrote:
I had a flat last summer and called the Piaggio service care line and it was awesome. They arranged the truck, picked me up and delivered me to the dealership. The cost was bad but the service on all ends was excellent.
I know there have been other threads discussing roadside assistance options, but I will say I was very pleased with Geico. For an additional $10 a year, they will cover a tow to the nearest authorized dealer. No mileage limit. Not sure if that's the deal in every state (I'm in CA). In my case, it was a 90 mile tow that was covered.
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2009 GTV 250
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Location: Olympia, WA
 
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@turkman avatar
2009 GTV 250
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UTC quote
Dealer & Piaggio
Vespa Seattle aka Big Peoples Scooters takes good care of me. Have lots of parts in stock and if they have to order something, it always seems to get there in a reasonable amount of time. I can also get help over the phone, if necessary. Plus they have a small brew pub right next door that serves a killer lunch!

I have had to ask one of the Piaggio Technical Coordinators for help in locating a part that I couldn't get (long story). After a few days it was located and shipped to my dealer.
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Molto Verboso
1977 P200, 1980 P200
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Posts: 1223
Location: Fresno, CA
 
Molto Verboso
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1977 P200, 1980 P200
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UTC quote
Not a dealer, but for excellent Vespa Service, no one beats Hotrod Al in Fresno.
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Lizard Brain
2007 GTS 250, "Vorga"
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Location: NC
 
Lizard Brain
@darqmommy avatar
2007 GTS 250, "Vorga"
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UTC quote
It's not Piaggio or even a dealer who treats me well...
It's a local moto shop called International Motorbikes that took on Ms. Eldritch for a lark, just cuz why not?
these are guys who will spend 2 hours poring over my manual to ensure a proper oil change... and then charge me like 70 bucks total.

I. Love. My. Shop.
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Ossessionato
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
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Location: Florida
 
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@kdude avatar
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
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UTC quote
Re: Simple
Bill Dog wrote:
Vespa Sherman Oaks.

They aren't the most successful dealer in the USA for nothing.

You're welcome.

Bill xxx
and you are very lucky to have a dealer of that caliber so close too you. I'm only 3000 plus miles away
@fledermaus avatar
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Veni, Vidi, Posti
2007 LX150 2015 GTS (on the bench) 2017 BV 350
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Location: Fond du Lac, Wisconsin
 
Veni, Vidi, Posti
@fledermaus avatar
2007 LX150 2015 GTS (on the bench) 2017 BV 350
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Posts: 11963
Location: Fond du Lac, Wisconsin
UTC quote
Vespa Madison for me. Small, laid-back dealer. Actually haven't bought or serviced a scooter with them, but like their style, and they've been very accommodating with information, parts and accessories, to the point where I'm not inclined to look anywhere else.
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