OP
@celly avatar
UTC

Hooked
2014 GTS 300 SS
Joined: UTC
Posts: 153
Location: Calgary, AB, Canada
 
Hooked
@celly avatar
2014 GTS 300 SS
Joined: UTC
Posts: 153
Location: Calgary, AB, Canada
UTC quote
I hope this isn't a double post. I searched around.

Emailed Max from Scooterwest tonight and got this auto-reply:

Hello Scooterwest.com customer,

Sadly, my last day working here was January 27th, 2017. Please email sales@scooterwest.com for all inquiries about parts and ordering from us. If you are emailing about us purchasing parts from you, please email purchasing@scooterwest.com.

I've developed so many positive relationships that I cherish and will miss. Thanks to everyone that made me love this job for 14 years


What a drag. Max always took such good care of me and I always appreciated his input on these messageboards.

He'll be missed.
@nicerburritos avatar
UTC

Hooked
2015 Primavera 150
Joined: UTC
Posts: 138
Location: Portland, OR
 
Hooked
@nicerburritos avatar
2015 Primavera 150
Joined: UTC
Posts: 138
Location: Portland, OR
UTC quote
Turnover there lately is kinda high. Four former employees now gone in less than a year. The biggest bummer for the YouTube viewing crowd was the loss of Steve. Robot has carried the torch pretty well though.
OP
@celly avatar
UTC

Hooked
2014 GTS 300 SS
Joined: UTC
Posts: 153
Location: Calgary, AB, Canada
 
Hooked
@celly avatar
2014 GTS 300 SS
Joined: UTC
Posts: 153
Location: Calgary, AB, Canada
UTC quote
NicerBurritos wrote:
Turnover there lately is kinda high. Four former employees now gone in less than a year. The biggest bummer for the YouTube viewing crowd was the loss of Steve. Robot has carried the torch pretty well though.
Yeah, I heard about Steve. That sucks. One can only hope that Robot sticks around.
@brown_beret7 avatar
UTC

Veni, Vidi, Posti
1975 Vespa GTR 125, 1976 Vespa V90 (Resto), 2001 Vespa ET4 125 (Sold), 2009 Vespa GTS300 Super
Joined: UTC
Posts: 6064
Location: Northants UK
 
Veni, Vidi, Posti
@brown_beret7 avatar
1975 Vespa GTR 125, 1976 Vespa V90 (Resto), 2001 Vespa ET4 125 (Sold), 2009 Vespa GTS300 Super
Joined: UTC
Posts: 6064
Location: Northants UK
UTC quote
I could pretty much single handedly credit those guys with getting me doing all the main service work on my GTS, and then sharing tips from that with the 5000 or so readers on the mainly UK *whisper* GTS Owners Facebook page.

14 years at a job is pretty darn good. I hope Robot sticks around, but whatever happens it's great their video legacy stays on YouTube. Hats off to the guys for doing that for the greater good of Vespa riders.
@judy avatar
UTC

World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
 
World Traveler
@judy avatar
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
UTC quote
Wow. I will say that it hasn't been the same place for a few years now. Sad to see that a place that has truly been the place to get most of us started to DIY on our bikes going down the tubes. BB spot on. Their legacy will live on and hopefully whomever is left, will keep the lights on.
@miguel avatar
UTC

Veni, Vidi, Posti
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
 
Veni, Vidi, Posti
@miguel avatar
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
UTC quote
I hope max is reading this thread. Thank you got all your help over the years Max. I hope you resurface someplace in the scooter space soon!

Best
Michael in Santa Cruz
@kdude avatar
UTC

Ossessionato
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
 
Ossessionato
@kdude avatar
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
UTC quote
That really sucks to lose an employee after so many years of dedication. Max helped me countless times figuring what to order and where i could save a few $$$.

Not that i want to be nosy but what happened Max , why the change ?
UTC

Banned
Joined: UTC
Posts: 330
 
Banned
Joined: UTC
Posts: 330
UTC quote
Max
Max was always helpful their loss, Who was Steve was he the one with all the stuff on his waist?
@nicerburritos avatar
UTC

Hooked
2015 Primavera 150
Joined: UTC
Posts: 138
Location: Portland, OR
 
Hooked
@nicerburritos avatar
2015 Primavera 150
Joined: UTC
Posts: 138
Location: Portland, OR
UTC quote
Re: Max
defector wrote:
Who was Steve was he the one with all the stuff on his waist?
Yes.
UTC

Member
Primavera 3V, Fuoco
Joined: UTC
Posts: 12
Location: Amsterdam
 
Member
Primavera 3V, Fuoco
Joined: UTC
Posts: 12
Location: Amsterdam
UTC quote
The rats are leaving a sinking ship.
@miguel avatar
UTC

Veni, Vidi, Posti
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
 
Veni, Vidi, Posti
@miguel avatar
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
UTC quote
GordoPolo wrote:
The rats are leaving a sinking ship.
Why do you say that? I've never heard anything but praise for Scooterwest. What did I miss?

Best
Miguel
@judy avatar
UTC

World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
 
World Traveler
@judy avatar
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
UTC quote
M, me to.
@kdude avatar
UTC

Ossessionato
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
 
Ossessionato
@kdude avatar
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
UTC quote
I've only had stellar service and those how to videos are simply incredible by real scooter enthusiasts.

I will still do business with Scooterwest and support there business.
@elvispa avatar
UTC

Addicted
GTS 300
Joined: UTC
Posts: 817
Location: Pac NW
 
Addicted
@elvispa avatar
GTS 300
Joined: UTC
Posts: 817
Location: Pac NW
UTC quote
Maketh up your Mindeth Larryeth
judy wrote:
M, me to.
(¿me too?)

presumably you were referring to:

Miguel
>>>> GordoPolo wrote: The rats are leaving a sinking ship.

>> Why do you say that? I've never heard anything but praise for
>> Scooterwest. What did I miss?
>> Best
>> Miguel

If so, why did you say:

Judy

Wow. I will say that it hasn't been the same place for a few
years now. Sad to see that a place that has truly... going
down the tubes.


You seem a bit confused.
@judy avatar
UTC

World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
 
World Traveler
@judy avatar
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
UTC quote
E he just hasn't been the same. A few years after he moved to the bigger shop he seemed way more stressed. He wasn't the same. More than one person over here noticed it. Understandable and with staff leaving now I'm sure it's worse. Seeems like you ignored the fact that I stated he was the one who got us and helped us (others too) to DIY
@14perry avatar
UTC

Ossessionato
MP3 400 / BV250
Joined: UTC
Posts: 3809
Location: San Diego, California
 
Ossessionato
@14perry avatar
MP3 400 / BV250
Joined: UTC
Posts: 3809
Location: San Diego, California
UTC quote
For the past 8 years I have been lucky to call Alex, Steve, Max, and Robot friends. The commitment they have made to the scooter community is one like no other. The move from the old rented shop to the owned building was a major step. As any scooter shop will tell you you don't survive on scooter sales, you make it on service and parts. Scooters sell in the summer and when gas is expensive. Online i.e. mail order is the bread and butter of Scooterwest's cash flow. Discussions saying "they are going down the drain" may cause others to look elsewhere for parts. That is the last thing we should do. Steve and Max's departure involve issues we cannot discuss for reasons of privacy and it not for anyone speculate on the matter.
@kdude avatar
UTC

Ossessionato
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
 
Ossessionato
@kdude avatar
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
UTC quote
14perry wrote:
For the past 8 years I have been lucky to call Alex, Steve, Max, and Robot friends. The commitment they have made to the scooter community is one like no other. The move from the old rented shop to the owned building was a major step. As any scooter shop will tell you you don't survive on scooter sales, you make it on service and parts. Scooters sell in the summer and when gas is expensive. Online i.e. mail order is the bread and butter of Scooterwest's cash flow. Discussions saying "they are going down the drain" may cause others to look elsewhere for parts. That is the last thing we should do. Steve and Max's departure involve issues we cannot discuss for reasons of privacy and it not for anyone speculate on the matter.
Excellent point!

Our MV community should even make a greater contribution to support Scooterwest.

I've been in business a long time, sometimes it's necessary to upgrade , building , staff ... no choice to survive in a market place that is never standing still.

Both those guys made a huge contribution but the world belongs to new generation.

It is what it is , but today too stay in business you need too think outside the box and frankly speaking guys who have done the same job same way for more than a decade really can't change .

Change is good ...

From my crystal ball Scooterwest will survive and even get stronger

Support them as I will
UTC

Banned
Joined: UTC
Posts: 330
 
Banned
Joined: UTC
Posts: 330
UTC quote
oh I See
So what are you saying they push them out because of their age they are Scooter people their loss will be a big hit to Scooterwest .
@kdude avatar
UTC

Ossessionato
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
 
Ossessionato
@kdude avatar
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
UTC quote
Re: oh I See
defector wrote:
So what are you saying they push them out because of their age they are Scooter people their loss will be a big hit to Scooterwest .
I'm not saying that is what's happening at SW. But i will tell you sometimes its important to shake up a business in order to survive. That unfortunately effects aged employees. It happens all the time in business and sports.
@jaldeborgh avatar
UTC

Hooked
2009 VESPA S 150, 2015 VESPA Sprint 50, 2015 Sprint 150
Joined: UTC
Posts: 217
Location: Martha's Vineyard, MA, Revere, MA, Christiansted, St. Croix, USVI
 
Hooked
@jaldeborgh avatar
2009 VESPA S 150, 2015 VESPA Sprint 50, 2015 Sprint 150
Joined: UTC
Posts: 217
Location: Martha's Vineyard, MA, Revere, MA, Christiansted, St. Croix, USVI
UTC quote
I for one think Scooter West has damaged their brand with the loss of Steve. If mail order is their bread and butter they have lost an oddly appealing front man. That last series of You Tube videos of their 10 day Mexico adventure was truly outstanding and this reflected positivily on Scooter West. The DIY series with Steve and Robot were magic, again, establishing a brand for the company.

I don't get the comments on change and the need to turn-over people to sustain or grow a small retail scooter shop? The shop was clearly well organized, you can see this from the videos and if Robot is any example of the talent in the service departments staff then that's certainly no issue. This was clearly a motivated, customer focused team.

I've seen no visible change in their marketing strategy so why would disrupt a good thing by exiting one of the key front men, makes no sense to me.

Obviously, I have no idea why Steve and others have left the company, but what I do know is it has impacted their brand negatively and that isn't good for them. I also wish Scooter West well and only what them to prosper.
@miguel avatar
UTC

Veni, Vidi, Posti
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
 
Veni, Vidi, Posti
@miguel avatar
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
UTC quote
jaldeborgh wrote:
I for one think Scooter West has damaged their brand with the loss of Steve. If mail order is their bread and butter they have lost an oddly appealing front man. That last series of You Tube videos of their 10 day Mexico adventure was truly outstanding and this reflected positivily on Scooter West. The DIY series with Steve and Robot were magic, again, establishing a brand for the company.

I don't get the comments on change and the need to turn-over people to sustain or grow a small retail scooter shop? The shop was clearly well organized, you can see this from the videos and if Robot is any example of the talent in the service departments staff then that's certainly no issue. This was clearly a motivated, customer focused team.

I've seen no visible change in their marketing strategy so why would disrupt a good thing by exiting one of the key front men, makes no sense to me.

Obviously, I have no idea why Steve and others have left the company, but what I do know is it has impacted their brand negatively and that isn't good for them. I also wish Scooter West well and only what them to prosper.
I haven't seen any outward signs that their brand "has been negatively impacted". What am I missing that you are seeing. I strictly buy parts from them and have not visited the store. It's 500 miles south.
UTC

Veni, Vidi, Posti
Joined: UTC
Posts: 6732
Location: Tega Cay, SC
 
Veni, Vidi, Posti
Joined: UTC
Posts: 6732
Location: Tega Cay, SC
UTC quote
Somewhat unrelated, but when I was in business, one thing I found out was that the best people will leave. That is, unless you can find a way to keep them, be it more money, better working conditions, etc... Talented people are usually looking for a better deal, a better job, or maybe to go into business for themselves. Some of the more denser bosses I have worked for created their own competition just by ignoring and not taking care of a valued employee. This is a business, it happens, great employees are not at all common. I wish SW all the best, they certainly treated me well.
@judy avatar
UTC

World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
 
World Traveler
@judy avatar
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
UTC quote
All i know is that i saw a marked change in them. Bad choice of words on my "going down the tubes" comment but in a way it was sorta true. I'm sure MAX has his reasons for leaving and that is none of my business. Since i live in HI i haven't a clue about anything other than mail order. However their YouTube DIY videos were/are awesome. There were things that happened to me that make me feel this way and again it's none of anybodies business. I just don't think he was happy there anymore for whatever the reason. I hope he finds peace and that he realizes that he alone, is the reason that we could have our Vespa's over here. Without his company and knowledge i doubt that we would of been able to survive this long. Things change and this is what happens in the business world.
@14perry avatar
UTC

Ossessionato
MP3 400 / BV250
Joined: UTC
Posts: 3809
Location: San Diego, California
 
Ossessionato
@14perry avatar
MP3 400 / BV250
Joined: UTC
Posts: 3809
Location: San Diego, California
UTC quote
Max is dong fine. Just bought a Zero motorcycle. He came by the shop to show it off. He is doing fine.

That said I have been asked to offer up the following:

If you live and breathe scooters, have the drive to provide service to the scooter community, and are looking for a position in SUNNY SAN DIEGO! Scooterwest would like to talk to you. Send your resume to alex@scooterwest.com detailing your qualifications to be considered for the position. The pay is great and you can ride year round.
@judy avatar
UTC

World Traveler
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
 
World Traveler
@judy avatar
2007 LX150 Daring Plum Leonardo Da Vespa
Joined: UTC
Posts: 29304
UTC quote
Awesome. Glad he's happy and having FUN. It's really hard to own a company. Takes a lot out of you.
@sdg avatar
UTC

Veni, Vidi, Posti
63 GS160 MK1 / GT60 / Sean Wotherspoon
Joined: UTC
Posts: 6544
Location: Thousand Oaks
 
Veni, Vidi, Posti
@sdg avatar
63 GS160 MK1 / GT60 / Sean Wotherspoon
Joined: UTC
Posts: 6544
Location: Thousand Oaks
UTC quote
I think plenty of good things have been said here about Max, Alex, Steve and Robot at this point and any further speculation about these changes could be harmful.

The only certainty in life is that change is inevitable and Scooterwest is obviously in that moment. They are our friends, fellow dealer and I am even their client on the parts side. Let's let them get back to work, they all have to deal with that awkward uncomfortable thing called change now.

The powersports industry is struggling, support your local shop more now than ever, do it selfishly, you are buying your future ability to use their services.

Off to the shop...

Best,
SDG
@kdude avatar
UTC

Ossessionato
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
 
Ossessionato
@kdude avatar
BV 400 (21) , BV 350 (16) SOLD :( , Sprint 150 2015(SOLD), Liberty S150 2018
Joined: UTC
Posts: 2956
Location: Florida
UTC quote
I concur with SDG... We are a small community and should support our dealers.
@miguel avatar
UTC

Veni, Vidi, Posti
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
 
Veni, Vidi, Posti
@miguel avatar
2009 GTV250 (Gone), 2003 Inder trailer (also gone), 2001 BMW R1100RT
Joined: UTC
Posts: 5707
Location: Santa Cruz California
UTC quote
Thanks for the update Perry.

Best
Miguel
⬆️    About 1 year elapsed    ⬇️
@bean_counter avatar
UTC

Hooked
2016 BV350 White
Joined: UTC
Posts: 459
Location: East LA County, CA, USA
 
Hooked
@bean_counter avatar
2016 BV350 White
Joined: UTC
Posts: 459
Location: East LA County, CA, USA
UTC quote
FYI, a few weeks ago I saw a youtube video with Robot, Steve, and a friend of theirs doing the one day Northern Baja loop. Steve is working in construction now and apparently doing well.
@harbinger avatar
UTC

Veni, Vidi, Posti
2023 Arancia Impulsivo Vespa GTS300 HPE , 2022 BMW R1250GSA 40th Anniversary, 2019 Ural Gear Up
Joined: UTC
Posts: 8508
Location: Toronto
 
Veni, Vidi, Posti
@harbinger avatar
2023 Arancia Impulsivo Vespa GTS300 HPE , 2022 BMW R1250GSA 40th Anniversary, 2019 Ural Gear Up
Joined: UTC
Posts: 8508
Location: Toronto
UTC quote
Glad to hear Max and Steve are doing fine.

Judy I though the tube thing was kind of funny because the YouTube video aren't the same sans Steve. That being said Robot still does a great job solo.

I can't speak to ordering from them as the shipping costs to Canada are brutal.
UTC

Member
Joined: UTC
Posts: 31
 
Member
Joined: UTC
Posts: 31
UTC quote
It sure has been quiet on their youtube channel. Months since last video.
@paddlenround avatar
UTC

Ossessionato
2013 Vespa LX150ie, 1968 Vespa Sprint 150
Joined: UTC
Posts: 4041
Location: Ogden, UT U.S.A.
 
Ossessionato
@paddlenround avatar
2013 Vespa LX150ie, 1968 Vespa Sprint 150
Joined: UTC
Posts: 4041
Location: Ogden, UT U.S.A.
UTC quote
lepa wrote:
It sure has been quiet on their youtube channel. Months since last video.
Producing videos takes time and with shifting personnel, it's likely it's been put on the back burner.

I called Scooterwest the other day and the service is outstanding. I still hate their web site and they are a touch pricier than other sites. Still, if you need a scooter part quickly, they are the best!
@dooglas avatar
UTC

Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13377
Location: Oregon City, OR
 
Veni, Vidi, Posti
@dooglas avatar
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13377
Location: Oregon City, OR
UTC quote
Paddlenround wrote:
I called Scooterwest the other day and the service is outstanding. I still hate their web site and they are a touch pricier than other sites. Still, if you need a scooter part quickly, they are the best!
I have ordered from ScooterWest also, but their website is absolutely worthless. If they really cared about maintaining and developing their on-line business, they would have upgraded the site long before now. Hard to understand why it is not a priority for them.
@t5bitza69 avatar
UTC

Veni, Vidi, Posti
T5s
Joined: UTC
Posts: 17005
Location: The West Of Yorkshire ... Gods Country
 
Veni, Vidi, Posti
@t5bitza69 avatar
T5s
Joined: UTC
Posts: 17005
Location: The West Of Yorkshire ... Gods Country
UTC quote
fuxache
What God awful title is this ...... sounds like someone died
@14perry avatar
UTC

Ossessionato
MP3 400 / BV250
Joined: UTC
Posts: 3809
Location: San Diego, California
 
Ossessionato
@14perry avatar
MP3 400 / BV250
Joined: UTC
Posts: 3809
Location: San Diego, California
UTC quote
Alex and Monica are putting long days and nights getting the new website up. With as many items as Scooterwest carries this is not an easy task. It is being worked on.
DoubleGood Design banner

Modern Vespa is the premier site for modern Vespa and Piaggio scooters. Vespa GTS300, GTS250, GTV, GT200, LX150, LXS, ET4, ET2, MP3, Fuoco, Elettrica and more.

Buy Me A Coffee
 

Shop on Amazon with Modern Vespa

Modern Vespa is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com


All Content Copyright 2005-2024 by Modern Vespa.
All Rights Reserved.


[ Time: 0.0157s ][ Queries: 3 (0.0080s) ][ live ][ 313 ][ ThingOne ]