I'm gonna rant here a bit about what started as great communication with avotecnica but quickly became zero communication once I paid. I went into this transaction fully expecting what could be a month or more between payment and arrival of kit, but fully confident through everyone's good experience mentioned here, and validated by the rapid email response from avotecnica prior to payment. Now I am questioning if my kit will ever arrive, and am stuck in limbo waiting for a package to arrive that I'm not even sure was sent out and wondering how long to wait for it to arrive before having to dispute the paypal payment.
I had communicated with this company through eBay because their website would not let me order with shipping to USA. After speaking with them through eBay, they gave me their email address to contact them: email@example.com
, and had me order on their website with "customer pickup" and choose payment as cash. There were multiple emails back and forth trying to get this order set up with correct cost for shipping included. They finally updated the web order to include postage to USA. This was on Feb 21. They told me to pay through paypal, but did not provide the paypal account to send money to. At that time, I emailed them back and asked clarification on correct email account to use for the paypal payment, but received no response. After waiting a couple days with no response, on Feb 23, I went on paypal and searched for their email I had been communicating with them multiple times through: firstname.lastname@example.org
. I was able to acknowledge they had a paypal account with that email address. I then sent my payment for that order, on Feb 23, including all relevant web order information for their reference. Again, I did not hear any confirmation of payment from avotecnica for days, and I had checked my order status on their website which still said "pending payment".
So I again emailed them at email@example.com
on Feb 27 asking if they received payment through paypal and whether there was any tracking info available if package has been mailed already. No response. March 3, order on their website still said pending payment, so I sent another email same question could they confirm paypal payment received and if the item had shipped. March 7, order on website still said pending payment, so I sent a 3rd email using google translate into italian figuring maybe that will help! I expressed I was not in a rush to get the delivery, and was not contacting to harass them about that, but to just get a simple confirmation from them that the order was processed since their website says it it still pending payment. Again no response. So I am left with today, contacting them through an ebay message, the original method I spoke to them, and am still waiting for a response with no expected time frame for shipment if it has even been sent.
As I said, I am fully prepared for long delivery time, being used to waiting for international shipping from other scooter parts suppliers, but the idea of ordering on their website which still says I have not paid and paying on paypal, with zero response from them for over 2 weeks sure makes you question if this thing will ever arrive, and at which point I need to start going through the process of reversing the payment with paypal. Something I would rather not do.