Tue May 03, 2022 7:03 pm

Molto Verboso
2019 Supertech (EURO3/APAC)
Joined: 17 Nov 2020
Posts: 1420
Location: Batmania aka Melbourne, Australia
 
Molto Verboso
2019 Supertech (EURO3/APAC)
Joined: 17 Nov 2020
Posts: 1420
Location: Batmania aka Melbourne, Australia
Tue May 03, 2022 7:03 pm linkquote
RocklandDad wrote:
I tried the manual, YouTube etc…I don't even know what to look for. It's Greek to me.
Watching this video and others on this channel will teach you so much. Yes this video is probably more than you want to start with but it'll give you an idea

Wed May 04, 2022 2:14 pm

Addicted
2018 GTS300 & 2015 GTS300 Super [sold]
Joined: 26 Sep 2017
Posts: 683
Location: Connecticut, USA
 
Addicted
2018 GTS300 & 2015 GTS300 Super [sold]
Joined: 26 Sep 2017
Posts: 683
Location: Connecticut, USA
Wed May 04, 2022 2:14 pm linkquote
Juan_ORhea wrote:
I'm not disagreeing with the sentiment that one WOULD LIKE [to] be able to expect that degree of reliability from a scooter.
One SHOULD expect that degree of reliability from a premium scooter priced at $7000+. I would expect any premium scooter to be reliable. Genuine figured out a 3 year warranty and 1 year roadside assistance... And at a much lower price point (and, granted, lower cc's).

https://www.genuinescooters.com/warranty/
Wed May 04, 2022 2:22 pm

Veni, Vidi, Posti
LX190 Friday afternoon special, Primavera, some pushbikes
Joined: 12 Oct 2007
Posts: 8028
Location: Hermit Kingdom
 
Veni, Vidi, Posti
LX190 Friday afternoon special, Primavera, some pushbikes
Joined: 12 Oct 2007
Posts: 8028
Location: Hermit Kingdom
Wed May 04, 2022 2:22 pm linkquote
Like most things these days, after the initial quirks you expect from a bespoke hand crafted artisanal scooter you should have many many miles of trouble free riding before old age sets in.
Wed May 04, 2022 11:12 pm

Veni, Vidi, Posti
GT 2.4
Joined: 04 Feb 2013
Posts: 7498
Location: NWAOK
 
Veni, Vidi, Posti
GT 2.4
Joined: 04 Feb 2013
Posts: 7498
Location: NWAOK
Wed May 04, 2022 11:12 pm linkquote
theschuman wrote:
One SHOULD expect that degree of reliability from a premium scooter priced at $7000+. I would expect any premium scooter to be reliable. Genuine figured out a 3 year warranty and 1 year roadside assistance... And at a much lower price point (and, granted, lower cc's).

https://www.genuinescooters.com/warranty/
See how it works before you admire it.
A Vespa is a Piaggio scooter wrapped in a hard outer shell. That hard outer shell is what you pay a premium for. Go on any Italian scooter forum and ask if Piaggio scooters are reliable. Then go to a Honda scooter forum and try to find mechanical failure threads that don't begin with, "I took my scooter apart and tried to clean all the parts in the dishwasher. Now it won't run."
The selling dealer isn't obligated any more than the supermarket that sold you salmonella salad. They didn't make it and didn't give you a warranty. And won't get paid to go and get it. But in a case like this, the manufacturer will almost always make a good will exception to the warranty and arrange to have the bike picked up. That's who needs to hear from the OP.
Thu May 05, 2022 7:40 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Thu May 05, 2022 7:40 am linkquote
My dealer said Tuesday morning. They didn't mention a price, so I think they are doing the right thing.
Thu May 05, 2022 4:55 pm

Enthusiast
BV 350, Suzuki VanVan, Triumph Street Twin
Joined: 22 Oct 2018
Posts: 64
Location: Virginia, USA
 
Enthusiast
BV 350, Suzuki VanVan, Triumph Street Twin
Joined: 22 Oct 2018
Posts: 64
Location: Virginia, USA
Thu May 05, 2022 4:55 pm linkquote
What constitutes "the right thing" is subjective. It sounds like some issue with the fuel pump and it sounds like it's probably a warranty issue. However, it is possible that the issue is a shorted wire from a chipmunk chewing on it in your garage. In that case, "the right thing" is probably to offer to pay for the transport.
Fri May 06, 2022 2:24 am

Addicted
2018 GTS300 & 2015 GTS300 Super [sold]
Joined: 26 Sep 2017
Posts: 683
Location: Connecticut, USA
 
Addicted
2018 GTS300 & 2015 GTS300 Super [sold]
Joined: 26 Sep 2017
Posts: 683
Location: Connecticut, USA
Fri May 06, 2022 2:24 am linkquote
Motovista wrote:
Then go to a Honda scooter forum and try to find mechanical failure threads that don't begin with, "I took my scooter apart and tried to clean all the parts in the dishwasher. Now it won't run."
Hahahaha
Motovista wrote:
The selling dealer isn't obligated any more than the supermarket that sold you salmonella salad. They didn't make it and didn't give you a warranty. And won't get paid to go and get it.
So, when Hyundai or Toyota (or even Genuine) makes good on their roadside assistance, who gets paid for the service call/tow? I'm assuming someone is paid by the manufacturer for the roadside assistance provided…
Fri May 06, 2022 4:48 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Fri May 06, 2022 4:48 am linkquote
Jebarrett wrote:
What constitutes "the right thing" is subjective. It sounds like some issue with the fuel pump and it sounds like it's probably a warranty issue. However, it is possible that the issue is a shorted wire from a chipmunk chewing on it in your garage. In that case, "the right thing" is probably to offer to pay for the transport.
477 miles……..brand new…..we have basic expectations when spending the big bucks on a scooter……and it's that it will work. This shouldn't have happened, and the dealer understands and so far from what I can tell agrees with me and feels bad.

Of course, if a chipmunk did gnaw at a wire, lol, I will take ownership and make it right.
Fri May 06, 2022 4:52 am

Addicted
S150 '09, Beo 500ie '08
Joined: 14 Aug 2019
Posts: 841
Location: Bermuda
 
Addicted
S150 '09, Beo 500ie '08
Joined: 14 Aug 2019
Posts: 841
Location: Bermuda
Fri May 06, 2022 4:52 am linkquote
Roadside assistance is a service offered by a third party dispatching network, and white-labeled to tie it to an affiliated organization. Genuine signs up with that company and pays, say, $3 a year per scooter sold. In exchange the service's dispatcher answers a special phone number with "Genuine roadside assistance, we're here to help, exactly where are you stranded with your killswitch turned off?" and then calls the nearest towing company in their network. If fewer than 1 in about 50 covered Genuine scooters need towing in a given year, everybody's happy.

I used the AMA-branded roadside assistance program once and was not impressed. Took them six hours and many broken promises to realize that the road I was on was a limited service road with only one company authorized to do the towing. They couldn't figure out who that was, and once I did, the program couldn't call them and couldn't cover the tow. Worse than useless.
Fri May 06, 2022 6:11 am

Enthusiast
GTS300 Super
Joined: 07 Jun 2020
Posts: 55
Location: TN
 
Enthusiast
GTS300 Super
Joined: 07 Jun 2020
Posts: 55
Location: TN
Fri May 06, 2022 6:11 am linkquote
I have a hitch carrier and my family can come get me around town if something happens. It would work even if I needed to take it to the dealer (God forbid). I just hate waiting on AAA towing when I can be more proactive.

Not telling anyone what to do, just something to think about that may help prevent a hassle.
Fri May 06, 2022 8:32 am

Member
2020 GTS 300
Joined: 10 Aug 2020
Posts: 49
Location: Seattle
 
Member
2020 GTS 300
Joined: 10 Aug 2020
Posts: 49
Location: Seattle
Fri May 06, 2022 8:32 am linkquote
If you have AAA then towing it to the Vespa dealer should not be a problem.

This forum is made up of helpful Vespa enthusiasts. Not many of us are certified mechanics, but I have found many solutions to my Scooter problems here, and I am grateful to have this forum. With all that said, my suggestion is.

1. pull out the fuel injector. It sits right on top of the motor.
Video on how to do this
2. Place it into a cup or some sort of reciptical.
3. Place a towel over the cylinder hole
4. turn the key to the on position.
5. Does the fuel injector spay fuel?
a. No- Bad fuel pump, or clogged injector.
b. Yes- Lack of spark. Check sparkplug next.

If you don't want to try these basic steps, then call AAA and get the bike in line at the shop.
Fri May 06, 2022 11:12 am

Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: 29 Dec 2007
Posts: 12601
Location: Oregon City, OR
 
Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: 29 Dec 2007
Posts: 12601
Location: Oregon City, OR
Fri May 06, 2022 11:12 am linkquote
I don't think that an owner with no mechanical experience should be pulling the fuel injector out of a new GTS with 477 miles on the clock. This is a warranty job. If the dealer can help transport the scooter - great. If not, use insurance, or ask a friend with a trailer to help, or rent a U-haul van, or whatever it takes to get the scooter to the shop.
Fri May 06, 2022 11:17 am

Ossessionato
2013 Vespa 300 Super, 2022 Kymco AK 550
Joined: 30 Mar 2014
Posts: 2586
Location: Minneapolis USA
 
Ossessionato
2013 Vespa 300 Super, 2022 Kymco AK 550
Joined: 30 Mar 2014
Posts: 2586
Location: Minneapolis USA
Fri May 06, 2022 11:17 am linkquote
There were two threads operating on this subject. One was shut down directing
comments to this thread.

1. Most roadside assistance coverage from auto insurance is limited to towing
to the nearest repair facility with also a cap on how many allowed miles before
you are responsible.

2. As an insurance agent, I do not recommend having or using roadside assistance
on your auto insurance policy. Reason, it goes against your claim history that is
shared by all companies. Even though a roadside assistance claim does not impact
your premium costs with your current company, it would go against you if you
wanted to competitively change companies. Additionally, most companies hate
having to offer roadside because they are losing their shirt on it.

3. Answer: Buy AAA Motor Club roadside assistance. If you want it for your
scooter/motorcycle you need to purchase the Plus RV level. Benefits (a) you
can use this motor club for any car/scooter even your neighbors Tows, Jump
Starts, Lock outs, Tire Changes. (b) your auto insurance premiums will not be
impacted and the Plus level gives you 100 mile towing.

Obviously, the AAA Membership is not designed to turn you into a towing company.
If you have more than 5 usages in a year you are shut down until your next annual renewal. My daughter has used hers on many of her friends car - all you have to
do is be there.

Prices in each State may differ, annual membership $100 and they give you a
second membership free for the first year.

You could simply call AAA Motor Club Membership direct or go online.

I agree with those that have already posted. Warranties cover the repair but
usually do not cover towing.

My Dealer Scooteville has a scooter pick up van - about $250 to come and get
mine (I am 24 miles from the dealer).

So buy a AAA membership Plus RV level.

Sorry to be so long winded on this post.

Bob Copeland
Minnesota


At my Insurance Agency Office.

Fri May 06, 2022 11:30 am

Ossessionato
2013 Vespa 300 Super, 2022 Kymco AK 550
Joined: 30 Mar 2014
Posts: 2586
Location: Minneapolis USA
 
Ossessionato
2013 Vespa 300 Super, 2022 Kymco AK 550
Joined: 30 Mar 2014
Posts: 2586
Location: Minneapolis USA
Fri May 06, 2022 11:30 am linkquote
GTS300 Water Pumps,

My GTS 300 came new from the factory with the gasket for the water pump
installed poorly. It over heated immediately with the fan blowing constantly.
You folks on Modern Vespa diagnosed the problem right off.

I called my AAA Motor Club, had the scoot towed to my dealer who
promptly replaced the gasket under warranty.

I also have the ability to use my AAA Motor Club on anyone in my
riding group that breaks down.

Bob Copeland
Fri May 06, 2022 11:51 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Fri May 06, 2022 11:51 am linkquote
Bob Copeland wrote:
GTS300 Water Pumps,

My GTS 300 came new from the factory with the gasket for the water pump
installed poorly. It over heated immediately with the fan blowing constantly.
You folks on Modern Vespa diagnosed the problem right off.

I called my AAA Motor Club, had the scoot towed to my dealer who
promptly replaced the gasket under warranty.

I also have the ability to use my AAA Motor Club on anyone in my
riding group that breaks down.


Thanks for all of this!!! I did indeed join AAA. I pay around 200 annually for my Vespa, two cars and my sons bicycle!! He is a road cyclist and goes on super long incredibly remote bike rides.

Fri May 06, 2022 11:58 am

Hooked
2015 Vespa Primavera 50, 2021 Vespa Sprint 150
Joined: 05 May 2021
Posts: 471
Location: Naples Florida USA
 
Hooked
2015 Vespa Primavera 50, 2021 Vespa Sprint 150
Joined: 05 May 2021
Posts: 471
Location: Naples Florida USA
Fri May 06, 2022 11:58 am linkquote
I'm confused. Yesterday the OP said the dealer was coming to pick up the scooter Tuesday.
Fri May 06, 2022 1:38 pm

Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: 29 Dec 2007
Posts: 12601
Location: Oregon City, OR
 
Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: 29 Dec 2007
Posts: 12601
Location: Oregon City, OR
Fri May 06, 2022 1:38 pm linkquote
Billrush wrote:
I'm confused.
Understandable. This thread has been around the block a couple of times.
Sat May 07, 2022 6:48 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Sat May 07, 2022 6:48 am linkquote
Yes! Dealer is coming.
Sat May 07, 2022 9:04 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Sat May 07, 2022 9:04 am linkquote
Dooglas wrote:
Understandable. This thread has been around the block a couple of times.
Apologies for the confusion. Dealer is supposedly coming on Tuesday. If that doesn't happen I have triple A as backup……either way i hopefully will be riding again soon!! Not having my scoot is killing me
Sun May 08, 2022 1:44 pm

Veni, Vidi, Posti
GT 2.4
Joined: 04 Feb 2013
Posts: 7498
Location: NWAOK
 
Veni, Vidi, Posti
GT 2.4
Joined: 04 Feb 2013
Posts: 7498
Location: NWAOK
Sun May 08, 2022 1:44 pm linkquote
Bob Copeland wrote:
2. As an insurance agent, I do not recommend having or using roadside assistance
on your auto insurance policy. Reason, it goes against your claim history that is
shared by all companies. Even though a roadside assistance claim does not impact
your premium costs with your current company, it would go against you if you
wanted to competitively change companies. Additionally, most companies hate
having to offer roadside because they are losing their shirt on it.

That is very good to know. It seems sometimes that so many of the extras offered and designed gather information that can be used to justify raising your rates down the road. Thank you for teaching me something today.
Sun May 08, 2022 3:18 pm

Addicted
2010 GTV250ie - Sienna Ivory, BMW F650CS, HD 883 Sportster
Joined: 09 Aug 2011
Posts: 976
Location: North Coast - Rural
 
Addicted
2010 GTV250ie - Sienna Ivory, BMW F650CS, HD 883 Sportster
Joined: 09 Aug 2011
Posts: 976
Location: North Coast - Rural
Sun May 08, 2022 3:18 pm linkquote
Bob Copeland wrote:
2. As an insurance agent, I do not recommend having or using roadside assistance
on your auto insurance policy. Reason, it goes against your claim history that is
shared by all companies. Even though a roadside assistance claim does not impact
your premium costs with your current company, it would go against you if you
wanted to competitively change companies. Additionally, most companies hate
having to offer roadside because they are losing their shirt on it.
Let me ask you this, Bob: When I purchased my one vehicle, it has a 24 hour roadside assistance number. Hence, I would view that assistance similar to AAA, right? On a separate note, my other vehicle has roadside assistance on the policy. I have never used it. Though, my agent is a member here on MV; however, sold the stable, and is not active like previously. Like Motovista, good to know; thanks for sharing.
Mon May 09, 2022 9:09 am

Ossessionato
2013 Vespa 300 Super, 2022 Kymco AK 550
Joined: 30 Mar 2014
Posts: 2586
Location: Minneapolis USA
 
Ossessionato
2013 Vespa 300 Super, 2022 Kymco AK 550
Joined: 30 Mar 2014
Posts: 2586
Location: Minneapolis USA
Mon May 09, 2022 9:09 am linkquote
Big_Boys_Mother,

You are right, most new cars provide "Roadside Assistance' along with the
warranty. I am not aware of time limit or coverage for this new car perk.
I expect it is to the nearest repair facility with a limit of miles. Not much exposure
to the manufacturer because new cars very seldom break down.

Again, in the USA, I do not encourage people to buy roadside on the personal
auto insurance policy. Buy a AAA Motor Club Membership. Then tows, tire changes,
jump starts, and lock outs will not impact your auto insurance premium. Remember,
your current company will not uprate you for roadside usage if you stay with the
same company. It can prevent you from qualifying for your company's top
preferred pricing tier.

You need the Plus Membership (cost more) to use it on your scoot/motorcycle.

Something I do not broadcast - as a ride leader in my scooter group, I can
use my AAA Membership on any scoot along on the group ride.

You regular ride groups should all pitch in and buy one membership (Name someone
in the group). You could then tow any breakdown in the group. As long as
the person with the name on the card is present - it can be used on any vehicle.
Don't be so silly as to reveal the purpose of group use.

Bob Copeland
Wed May 11, 2022 2:27 pm

Member
2020 GTS 300
Joined: 10 Aug 2020
Posts: 49
Location: Seattle
 
Member
2020 GTS 300
Joined: 10 Aug 2020
Posts: 49
Location: Seattle
Wed May 11, 2022 2:27 pm linkquote
What did the dealer say about the bike.
Inquiring minds want to know?
Fri May 13, 2022 10:40 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Fri May 13, 2022 10:40 am linkquote
Hi All

Thankfully the dealer came by on Tuesday and picked up Mr. C free of charge.

They just called me today - My bike needs a new fuel pump. Said I can pick up tomorrow. Said it came from the factory with this flaw, but we are all set now.
Fri May 13, 2022 2:34 pm

Member
2020 GTS 300
Joined: 10 Aug 2020
Posts: 49
Location: Seattle
 
Member
2020 GTS 300
Joined: 10 Aug 2020
Posts: 49
Location: Seattle
Fri May 13, 2022 2:34 pm linkquote
Fuel pump woes!!
Glad you will be back on the road soon, and headache free.
Good luck and keep 2 wheels on the ground.
Sat May 14, 2022 4:35 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Sat May 14, 2022 4:35 am linkquote
Gildod wrote:
Fuel pump woes!!
Glad you will be back on the road soon, and headache free.
Good luck and keep 2 wheels on the ground.
Thanks! It's crazy how much I missed it. On a rainy day, I was happy because I didn't consider it lost opportunity.
Sat May 14, 2022 9:48 am

Enthusiast
2001 ET4 "Mona"
Joined: 09 Sep 2021
Posts: 54
Location: South Jersey
 
Enthusiast
2001 ET4 "Mona"
Joined: 09 Sep 2021
Posts: 54
Location: South Jersey
Sat May 14, 2022 9:48 am linkquote
RocklandDad wrote:
I own my flaws. I am not mechanically inclined. I am fine with it. I can check tire pressure, and oil etc…..but everything else I just cannot do. I just feel safer having a professional work on my bike. At 47, I am not going to start to learn……it's a waste of time since any time I tried things- I failed. Even with this, I tried the manual, YouTube etc…I don't even know what to look for. It's Greek to me.
It's all good. Even my good friend who is a mechanic suggested I bring it to Vespa.
Have you read "Zen and the Art of Motorcycle Maintenance?" your stance on fixing things fits the character John to a T. I can dig it, but I don't understand it. To me, working on the bike is fun as long as I can take my time.

But, different strokes... It's all good.
Sun May 15, 2022 4:53 am

Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
 
Enthusiast
VESPA GTS 300
Joined: 25 Feb 2022
Posts: 61
Location: Pearl River, NY '
Sun May 15, 2022 4:53 am linkquote
Rickster333 wrote:
Have you read "Zen and the Art of Motorcycle Maintenance?" your stance on fixing things fits the character John to a T. I can dig it, but I don't understand it. To me, working on the bike is fun as long as I can take my time.

But, different strokes... It's all good.
I will get the book, sounds interesting to me. Thanks for the recommendation. The thought of learning things like that is super interesting to me, but I know what I am good at and am just not mechanically inclined at all. I come from a long line of men just like me. As you said, it's all good.......I get your thoughts though and am jealous of your ability to work on your bike.

I will leave it up to the experts. It gives me peace of mind and I feel safer that way so just like working on your bike adds to your overall experience, for me, knowing that I had a vespa professional work on mine it adds to mine
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