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@alejobermeo avatar
UTC

Member
150 Super - PX150E - PX200E
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Location: Quito, Ecuador
 
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@alejobermeo avatar
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Hello!

Anyone knows where may I find this guy on this side of the Atlantic? I'm waiting for a refund from the guys at Scooter-Speed in CA.

They charged me twice before letting me know they don't take international credit cards ...
@christopher_55934 avatar
UTC

Ossessionato
2007 Stella 225
Joined: UTC
Posts: 3547
Location: Rochester, Minnesota
 
Ossessionato
@christopher_55934 avatar
2007 Stella 225
Joined: UTC
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Location: Rochester, Minnesota
UTC quote
alejobermeo wrote:
Hello!

Anyone knows where may I find this guy on this side of the Atlantic? I'm waiting for a refund from the guys at Scooter-Speed in CA.

They charged me twice before letting me know they don't take international credit cards ...
If you don't see it in three days, I would dispute charge with CC company. Makes any company in general move a bit faster when CC company gets a complaint and contacts them. I get that money comes off card instantly, sometimes I just don't see pending in a day or two and it's a bit annoying especially that much money.
OP
@alejobermeo avatar
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Member
150 Super - PX150E - PX200E
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@alejobermeo avatar
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Christopher_55934 wrote:
If you don't see it in three days, I would dispute charge with CC company. Makes any company in general move a bit faster when CC company gets a complaint and contacts them. I get that money comes off card instantly, sometimes I just don't see pending in a day or two and it's a bit annoying especially that much money.
Thanks! How do I do that?

I contacted the people at Scooter Speed again yesterday but no response, other than they are closed for this week and that they don't take intl credit cards. However, they've charged me for not one but two exhausts!
@christopher_55934 avatar
UTC

Ossessionato
2007 Stella 225
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Location: Rochester, Minnesota
 
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@christopher_55934 avatar
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UTC quote
alejobermeo wrote:
Thanks! How do I do that?

I contacted the people at Scooter Speed again yesterday but no response, other than they are closed for this week and that they don't take intl credit cards. However, they've charged me for not one but two exhausts!
My cards have a phone number on back of card to contact CC company and start a complaint.
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@alejobermeo avatar
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UTC quote
Christopher_55934 wrote:
My cards have a phone number on back of card to contact CC company and start a complaint.
I called my bank, and they told me to ask the seller for cancellation proof. I did but still haven't got a reply from the sales team at Scooter-Speed. I'll try Mark directly, since my bank still sees the transaction as 'processed'. They told me they're closed for this week, as well as their landline said last week :/.
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@alejobermeo avatar
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UTC quote
alejobermeo wrote:
I called my bank, and they told me to ask the seller for cancellation proof. I did but still haven't got a reply from the sales team at Scooter-Speed. I'll try Mark directly, since my bank still sees the transaction as 'processed'. They told me they're closed for this week, as well as their landline said last week :/.
The saddest thing is they're the only one selling the piece in the USA. My second choice is the SIP road 3.0 from the trusty team at the Mercato. We'll see…
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I got a reply this morning. All is well. I didn't take the time difference into account.
@memtnbike avatar
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Hooked
1979 Vespa P215E, 1965 Allstate 177
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Location: Claremont, CA
 
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@memtnbike avatar
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Scooter-Speed is very reliable and trustworthy.
@greasy125 avatar
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Sergeant at Arms
Weird 80's Vespas & Cool Vintage Lambrettas
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Location: The state of insanity, SoCal
 
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@greasy125 avatar
Weird 80's Vespas & Cool Vintage Lambrettas
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Location: The state of insanity, SoCal
UTC quote
glad that all worked out, it seems that a simple misunderstanding can sometimes be compounded by time differences and communication. mark is good people and I've ordered from scooter speed without problems countless times.

give mercato a try and if you can't get it there, give a shout to George over at Scooterpartsco he has a line in with European dealers and is well versed in international shipping.

good luck!
@memtnbike avatar
UTC

Hooked
1979 Vespa P215E, 1965 Allstate 177
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Posts: 135
Location: Claremont, CA
 
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@memtnbike avatar
1979 Vespa P215E, 1965 Allstate 177
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Posts: 135
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UTC quote
Scooter-Speed takes Venmo.
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UTC quote
Thanks! The sip road 3 is on its way from Mercato.
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UTC quote
memtnbike wrote:
Scooter-Speed is very reliable and trustworthy.
No doubt! Their reply was super kind and at 7am on a week they're closed! I liked the idea of earlier action from that box but I've read good things abou this one too.

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