GBaby wrote:
I need to edit a PDF. I don't do that a lot, but I might be doing it more. In order to do that, I signed up with Adobe to subscribe to Acrobat. You get one week free before they start billing you. I gave them my credit card info and figured if it works out and I think I'll be needing it, I'll stick with it and if not, I'll cancel. So far so good.
The problem is, when I signed up, I got one letter wrong in my email address. When I try to sign in to do anything at all, they ask me to send them the code they just sent to my email address. I don't have that code because I don't have that email address. When I try to go to customer service, they ask for the code they just sent to my email address. When I try to get on their site and find a phone number, they ask for the code they just sent to my email address. Trouble signing in? Click here and we'll search for your email address, which doesn't exist (I know because I sent a message to it and it didn't work). Is there some obvious solution that I'm missing?
It's my fault, of course, but are they going to be billing me after the grace period? Aren't they supposed to verify these things before doing so? I sure hope so because this is pissing me off today.
If you have a second credit card instruct the issuer of the card you used for the trial not to accept payments from Adobe. Then use the other card to sign up for a new trial with the correct email address.
If you don't have a second card, you could still sign up for a second trial with the right email address, then use that to get to customer service to try and get the first one cancelled, but that does carry some risk that you'll wind up getting billed twice if they can't figure it out.