CjKit wrote:
They say they use JD Power and another site to get the value (they won't use KBB as it takes private sales into account) but these seem to drastically under-value it.
Likely Black Book, which is virtually impossible to access at the consumer level.
Vespas are almost always over book vehicles, meaning they routinely sell for more than the book says they are worth. So are Gold Wings, some HD models, etc.
Review your policy. Somewhere there is a section about claims and disputes. Then look at everything the adjuster has provided you. Take notes every time he says anything. Ask him where he got the number from. Write it down. Tell him that your lawyer is sure to ask. But say this in an offhand manner, not like you're threatening him.
Ask him which office of the DFS issued his license. If you're in a licensed profession, complaints against you filed at the regulatory agency can have repercussions. Ask who in his company you should speak to to clear up this misunderstanding. It's not a dispute or disagreement, it's a misunderstanding that can be easily resolved.
Ask him to find a 2015-2017 Vespa with the same miles and color, which is likely the highest demand color, for sale, within a reasonable distance, at what he says your bike's replacement value is.
Remember, you do this almost never. It's all they do day in and day out. They know exactly what they are doing, and you may need to get an attorney involved, but let the adjuster know that you certainly don't want to do that.
Support your number. Find comparable 2015-2017 models listed for sale and/or sold over the last six months in your market. If you are on good relations with your local Dealer, see if the Sales Manager or Used Vehicle Manager will write you an estimate of Retail Value. Be a reasonable person trying not to get screwed over, not some raving lunatic threatening legal action. Find something to like about the adjuster.