dougl65 wrote:
Andrea wrote:
Doug, I see the point you are trying to make. However, have you ever considered that the riding habits of the majority of US scooter owners are very different than your own?
Take a guess at the percentage of bikes we see with the mileage over 2,000 and how old those bikes actually are?
Andrea
I just don't think people should be persuaded into doing a service every 2000 miles every three months!
Three months?
90% of our service bikes haven't reached 2,000 miles at 3 years! We have very few customers that have reached 6,000 miles and we've been selling auto Vespas since the end of 2000.
We have a need to be able to give a quick easily remembered statement over the phone. Too much info can confuse some people. If some one asks more questions we always elaborate and give lots more info after asking lots of questions about riding habits. Also, for some reason many, many people do not remember the time scale, only the mileage. The warranty book and its service coupons is the most regularly referred to service schedule by our custmers, but for some reason they only see the mileage part and not the month time scale next to the mileage.
This year saw more 2001 to 2004 ET4s being pulled out of long term storage than any other year. We got lot of calls asking why the hell wouldn't their bike run as it only had [any figure less than 500 miles] on it. They often insisted that they didn't need to have it serviced because the first service was at 600 miles.
Only about 20% of the bikes we have sold are serviced regularly. I count once a year as a regular service.
60% of the bikes that come in for service have tire pressures that are dangerously low. A lot of people just don't check the tire pressures, even when the bike is stored for the winter (October till late April).
Only 10% of our auto customers ride their bike in and wait whilst the service is being done. The rest have us pick up the bike and drop it back. Our service radius is about 30 miles max, with the occasional longer distance customer. We have a waiting area, fresh coffee, tea and wireless internet.
The regular servicers generally tell us when they can feel their bike is in need of a service.
BTW, Piaggio USA now advises dealers to start checking the belts at 4,000 miles, due to the different riding habits between US owners and their European counterparts.
Anyway, as a Brit I can tell you that in the majority of cases riding habits and road conditions over here are very, very different from back home, especially here in the metro NYC area, and I used to live and ride in London. Plus the blame game over here is way, way bigger.
Andrea