Modern Vespa

Anyone bought from them "recently"?

I paid for some bar-ends (Sep 24), and the payment was acknowledged, but nothing since. 2 e-mails sent but no response

Do I just write them off?

http://www.jettin.com/ProductBarEnds.htm

I hope not, they have my GTS wheels for chrome plating, I just got a email from them a week ago.

Jettin is rocking.
You should email them.
Jettin is a great company.

Read my post = again

You might be a bit overly anxious after all shipping can take a bit longer to your location. Typically my boots from AU take 10 working days to the US. Jettin always makes good with any problems!

Just got my orders from Jettin. Wait for it a little more.

I had issues getting my oil filter wrench, it didn't show up for weeks and they said it was mailed out. Anyway, they did send out another free of charge so alls well.

Whoops... I guess english (usually my first language) was more of a challenge this morning than usual!

I bet all is well.

Everything is fine here! Our days jobs have been very busy lately, sorry for the delay if you guys have not recieved your items yet, but they are on there way.

Shipping to Australia takes a bit of time (not sure how long). You should be receiving your order very soon.

Shipments we send to Australia take anywhere from 2 weeks to 6 weeks. There's no rhyme or reason as to the difference in time. Our parcels are usually from 1lb to 2lbs.

Out of about 30 shipments in this last year, one got completely lost and we had to resend the goods. Our original parcel was returned to us after about 9 months, and looked like a steamroller had gone over it!

Andrea

Nyle is a stand up guy, I know him personally and his word is good.

Ive been to his day job, and it is busy, glad to hear hes busy even in this economy.

No worries my brotha from down under, Nyle will take care of you.

Manny

Yah, Nyle is a stand up guy. Helped me tremendously in the past.

Thanks, Nyle.

It was the no response to my e-mails that worried me.

Joel sez: But Joel's avitar says he's from Brooklyn. English? Hmmmmm.

Cary

I placed an online order and the goods became part of my lx in 2 days. Good shit and Nyle is cool.

Because it sounds like the mystery is solved - it might not be a bad idea for the OP to adjust the heading of the original post to say - 'problem solved', or something like that. The Jettin' folks seem to be quite 'on it' from what I have read...

Take care,

Desi B.

I got my barends recently about 4-5 days after payment was sent.... But I am right around the corner... Nyles a fantastic fella!

Good idea. I've taken care of it.

I just got my Jettin tools today.

I ordered the GTS Variator holding tool, weighted bar end, and the clutch holding tool.

All will come in handy since the labor rate at the local shop is $75 per hour.

I will post images and results one I use them...

i've ordered my shorty visor and weighted bar ends from jettin'. took a while for my bar ends but it was worth the wait. cool company, they are. quality stuff.

I won't argue that jettin makes quality stuff, but the service is shoddy at best. I ordered bar-end weights and paid via paypal. it took 2 weeks for the weights to arrive and when the came they had the wrong bolts. I ordered the heavy weights for the GT200 and the bolts that came in the package were not long enough to go all of the way through the weights. So, I e-mailed them at the address on their website. It took another 10 day for a reply and the response was "sorry, I'll send some out right away".

That was in September. Now, I understand that mistakes can be made in packaging, but not responding to e-mails is not good business. But, promising to correct an error in packing an order and then doing nothing for 45 days is inexcusable.

they seem to be the only option to order a clutch tool for the Vespa GT200L, but given my short history with the company, and the others who have problems getting a response from them, I think I will go to a local machine shop and have one fabricated there. Heck, maybe I'll have the local shop make 100 of them and sell them on this forum, and i'll answer my e-mails.

John

I've placed two orders with Jettin and in both cases the products arrived in the specified time frame and were as ordered.
Most recent order was 15oz bar ends.
Good products and I can't complain about the customer service.
Everybody has problems from time to time.
my 2 cents worth

Sometimes things get hauled into customs and delayed by a few weeks. Also Australia Post suffers from a public service, job for life mentality. If they can move more slooooooowly while smirking at a line of waiting customers, their day is made. Posting copies of Vroom by the Sea to MV people recently has been a source of endless pleasure and scragfights at the post office. Aussie Post sux.

I can confirm that's definitely the case. I sent a number of guitar items to Aussie eBay customers over the years. Some stuff gets there in a week, while identical items going to the same city can take 6 weeks or more. No apparent reason.

But, it's a great country, full of great people, so I just deal with it.

So how long should a shipment to Minnesota take. I was promised a replacement shipment of 2 bolts for 15oz barend weights. The e-mail I got was dated 10/2/08 and read " I will rush out a set of bolts to you right away."

I don't know what he meant by right away but it must mean next year 'cuz they haven't arrived after 39 days.

I am glad some people are having good service from Jettin but it does seem to be hit and miss.

John

Tenth of February? Oh, you meant 2008-10-02...

There is an inherent ambiguity with the Merkin way of writing dates in shorthand. There are ways of avoiding it. http://en.wikipedia.org/wiki/ISO_8601

The standard in the US is Month/day/Year. The poster is in the US. No ambiguity.

LOL, I always have problems reading US dates as well, we usually write day/month/year or year/month/day. Every so often I have to fill out or read an American form and then screw it up.

YYYY-MM-DD is the best way, everyone understands it, and it's a good format for folder names for storing photos on a hard drive as well.

Useful in one's forum profile, to boot:

Time to put the scoot to the back of the garage and move the snow blower to the front position. Thankfully shear bolts are easier to get.

I guess the real problem is that, from what I can tell, all of the posters have low post numbers, to which I will equate to as being new(er) scooter owners. Although scooters are still relatively new to me I've been working on cars for over 20 years. These issues that people are bitching about are common across the board and tend to increase as the rarity of the vehicle increases. Many here know about the waits lasting month upon months when ordering from Italy. People must also remember that there was a huge scooter boom this year. Make a cup of tea look up some porn, go garden or whatever you need to do to relax. Chill out it's not the end of the world.

Lighten up dude. It's a free market, do what
you have to do. Some day you will meet Nyle
and he's a cool guy with good products. 8)

PORN!

That's all I got. I just got enthusiastic for a moment there.

And OZ calls me a perv?

Hello, can I do a mail order with jettin? I like paying with a money order.
Do I send it to they address and with about taxes & S&H ?

I've heard him talk, could understand him no problem Don't need a NYC to English translator.

Wayne B

12/19/2008 Just a thought but when NYLE started his business years ago it was for us. Sure he made some money but he was happy to replicate and make anything we wanted (that he could do). Don't think he could buy a home in the hamptons with what he makes on something! Our numbers were small back then and now we've exploded. I also doubt he makes enough to hire somebody to answer emails etc. Seems like there's a delay when he gets hit with a bunch of orders. Hence the "hit or miss theory". I would check with him first if you need it right away otherwise be patient because he's got some good stuff