Modern Vespa

I purchases a variator tool from Jettin almost three weeks ago. I have emailed them numerous times without any response. They sold me a variator tool and then told me it would be 1-2 weeks at the most (which is not good businesss). Standard business practice is to post (out of stock) on the website. Now almost 3 weeks later and no response to my emails, I am wondering if they are just scamming people since they took my money and are not responding to my email.

Are these guys legitimate or do I need to file a dispute with Paypal?

Anyone else bought from this company and receive anything?

You didn't get ripped off. The guys who own Jettin also have day jobs to keep the bills paid. This means that at times it may take a little longer to get a part, but it also means that by keeping their day jobs they can stay in business and keep bringing us cool new stuff.

Hang in there, I'm sure Nyle or Johnny will get back to you soon.

I have done business with these guys and everything went fine. Good products.

I have shocks on order from a different company for my BMW....they said 2 weeks , it's been a month.....so I called....they shipped them UPS 2 days ago.

They will take care of you. About this time last year they were pretty busy with producing products for the holiday season. Johny and Nyle are top notch guys.

Time for me to take another month off from here. These posts remind me too much of my days in retail sales.

thank guys.

it irritates me when companies lack basic customer service. answering emails is a basic one. dont even bother with a dispute filing with paypal. start a chargeback with your credit card or bank. After that is done, see if you can post a review of them and write everything that has happened with the company.

This sort of poor service crops up in here from time to time, and complainants are told the same sort of thing.

Rubbish!

It is unethical to receive money for a service that you do not supply.

It is bad business to not keep in contact with customers who have paid for a product which is not supplied, no matter how busy you are.

Unless you are running a charity - are these guys registered as a non-profit organisation? - you need to be quick, or not take customers' funds until you can supply.

Too busy to supply stock? They should also be too busy to receive payments for same, until they can.

Since you seem to know these guys maybe a quick message to them to do the right thing would be appropriate?

All the best

Trevor G

PS Some companies/organisations make a practise of using other folk's money to tide them over until they can afford to buy their next batch of whatever stock it is

I completely agree. I am sick and tired of this type of poor service. It's no wonder Circuit City is closing down 200 stores (even mine that just opened 2 months ago is now being liquidated). Bone brains don't realize that word of mouth is how most of their business comes from. In this particular case with Jettin, I heard of them on this forum. Now I rate them a BIG FAT ZERO because they can't even answer one of my many emails over the past 10 days.

I have no loyalty to them and don't care to be politically correct here. Just stating my opinion regarding their online store that took my money and left me in the lurch for 3 weeks now. Any decent website would post (back ordered) or (Out of Stock) on the website.

If you went to a local store and paid $70 for an item only to be told that you have to leave the store without the item and they will be keeping your money until they come up with the item, that would be called stealing or fraud.

I'll give these guys til the end of today to answer any of my past emails and then I will call the the state attorney's office so other do not get ripped off.

It takes 1 minute to reply to a customer's email to update them on a 3 week old order.

To my critics, if you want to send me $70, you can rant on me all you like. It's not your money they took.

Try calling them first: (714) 662-0112


$10 says that people that complain too much probably couldn't run a lemonade stand better than a 10 year old. Any takers?

Just wondering why you didn't just go to your local dealer and order the OEM tool? I got it in less than 2 weeks.

Wayne B

My dealer is 40 miles away and will not order tools for customers. You MUST get the service done at their BMW shop for $200.

Are you offering to send me a $70 refund since you are a the big "Lemonade Tycoon"?

Would you buy lemonade from someone who doesn't understand ethics???

I wouldn't...tycoon or not.

You are right to complain. You are right to advise others of the poor ethics of a business which seems to have "friends" posting on their behalf, but not seeming able to get appropriate levels of service...

"Top notch guys" would do better than this. Seriously.

All the best

Trevor G

PS Are you sure you gave them the right address?

Joechi,

There isn't a single person on MV or any other forum who has ever been ripped off by Jettin. If you can produce one, I'll recant and say I was wrong, but I don't believe it's the case.

Sure, it would be better if you had received an email in return, no question.

These guys are running a small business that benefits the scooting community, and they are constantly developing new toys for people like us. I'm thankful that they are around, because big companies like Piaggio aren't interested in selling even the accessories that exist in their online catalog, at least not in the US.

If you are going to expect the type of customer service you'd get from a Nordstrom, people will join in and clamor for the same, but you will end up disappointed. If you really can't wait despite knowing that you WILL get shipped what you ordered, then why not take the direct approach and pick up the phone, call them, and ask for a refund?

People who are quick to want to call authorities and report someone rather than call the person they are trying to do business with are not only annoying, but in my opinion it's a picture of what's wrong with our society.

These are 'toys" for Pete's sake, not life-saving devices....one thing to keep in mind in the scooter-world, service is a different thing than in other sectors.

I can assure you, these guys are not running their business with your money, taking advantage of the situation, or doing anything unethical. Patience, and you will receive your products, and be pleased with them. These guys are machinists and craftspeople, not Sam Walton.

Don't think they are getting wealthy selling these ingenius and well made items, it's a labor of love for them.

Please keep that in perspective before publicly questioning their ethics or business practices.

Yep, too true.

So many times the victim turns out to be the aggressor.

All the best, Len

Trevor G

PS Len didn't use the words I bolded, but that is what they summarise down to.

PPS I'm in business too, and couldn't afford to be so careless about customer service.

Trevor,

First, there are no victims here. Joe is waiting and complaining on a public forum instead of being direct and calling Nyle or Johnny. That's disingenuous.

Second, I'd prefer if you would not misquote me, and then try to be cute by saying it really wasn't me. Using your own words works just fine.

Len

Looks like, you are not the only one:

https://modernvespa.com/forum/topic37754

He has a legitimate complaint. Jettin presents themselves as a scooterist friendly business. They do not present themselves as a part time hobbyist endeavor. They need to act like a business. That is all the OP is asking for.
If I order a product online, through a company that operates exclusively online, then I expect to be contacted online.

A slack attitude to customer service (and taking money for a product that is not yet manufactured is not a good thing, either) is not the mark of a quality organisation.

These toy makers need someone to teach them how to communicate with their customers as well...
Pardon?

They have invested it in some charity?

Or are they receiving interest as well as the use of it for some time?

It IS unethical to do business in this way.

It might be the way you do business, but it is unethical. That might be true... "A labor of love" is a figure of speech used when someone is doing something for nothing.

If you charge for your work or your product it is no longer a "labor of love." Kinda blurring the lines there a little, aren't we??? The perspective is:

1) A customer has paid money for something which is advertised as being available

2) The customer has not received his goods after 3 weeks

3) The customer has not had email(s) answered in regard to the non-supply of those goods.

That equals bad customer service, and the unethical use of someone's money (whatever the amount it is unimportant) for a period.

A good business would do better.

In practise, this type of thing goes on a lot - as you have admitted it is not unusual in the scooter world. Coupled with the high volume of orders internet businesses receive, that can mean a lot of money is available for unethical, unscrupulous or poorly managed businesses for quite some time.

Not even banks are allowed to get away with that...

All the best

Trevor G

I think 3 weeks is not "Quick to want to call authorities". I don't know these guys or have them in my back pocket. They are just some website that I knew nothing about and spent $70 waiting for a product or a reply to my emails. They have my correct email address as the autoresponder came. I don't feel that I have to call them when I buy something online. I expect a return email saying that we are not able to fill your order as promised and here is a refund or tell me that my order is on the way.

Don't give me the "small business" blah blah blah. I run 2 small businesses and do very well because I actually care about answering my customer's emails and not taking their money and leaving them hanging for 3 weeks. That is unethical. I don't know that I will as I have stated that I do not know these people like you obviously do. If you feel so strongly about this, write a check for $70 and send it to me. Otherwise talk is cheap when it's not your money.

I mentioned earlier that I've been waiting a month for my BMW shocks. Was told 2 weeks.

So, I called they've been UPSed to me. The reason for the delay was .......13 people were laid off due to the current economic slow down. They are really unorganized, now. Yes they should have called me, but I'm sure the few hundred bucks I'm spending with them was a bit over shadowed by the $1000.00 others are spending with them. I was just at the bottom of the list.

I found out with one phone call. They were nice and apologized. I now have a name and a direct number to a person who can help me in the future. I will do business with them again.

As far as how to run a small business, Ebay suggests the following when starting an Ebay Store online. Read numbers 3,4,5

How to avoid buyer complaints:

We recommend a series of simple practices that sellers should adopt to keep their buyers satisfied and avoid generating complaints:

1 Accurately describing the condition, size and quality of the item directly in the listing.
2 Honouring the original terms by accepting payment for an item at the end of a successful sale.
3 Promptly dispatching the item with appropriate packaging once payment has been received.
4 Responding promptly and professionally to questions from the buyer.
5 Proactively communicating with the buyer throughout the transaction.
6 Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.

I agree. I think it is hilarious that people are equating Jettin to Circuit City...

But, Nyle should be a bit more punctual with his customer service, IMHO.

and now Jettin is ebay?

Have you called Jettin yet? Not everyone lives by email. Your money was probably automatically deposited if you ordered online.

here is the number again, (714) 662-0112, it's 8am PST.

FYI: I have never bought from Jettin, don't know Nyle, but have been on this board for years now and have NEVER heard of anyone getting "scammed or ripped off" by Jettin.

Call them or email them asking for a refund if you are unhappy, no need to rush to the authorities when everyone here is telling you that they are stand-up guys and customer service is not their strong suit.

Your liberal spin on my post won't fool people that can READ. I did not compare them to Ebay. I stated Ebay's recommended policy for opening a SMALLLLLL business online. Why would you try to misquote my post?

Plainly put so YOU can understand. If Billy Bob Smith wanted to start selling widgets online using Ebay's store software, they recommend the ""simple practices" for running a SMALLLLLL business. I am not calling them as I should not have to.

Maybe they should put this disclaimer on their website.

Please be advised that your once you hit "Submit" we will have your money, and you will not have your product until we feel like getting it out to you. Also note that we DO NOT respond to customers emails even though we are running an online store. We've been give approval by some MV poster's
to use the Lame excuse that we are a small scooter toy company that is not capable of offering email responses. We do require that you call us so that we may waste a lot more time by having a phone chat with you explaining how hard it is to run a small business in hopes that you will feel sorry for us and go away.

Regarding the banks (at least in the US): open a newspaper

So, I think we all understand that everyone has a right to gripe about apparently shoddy customer service, but I also suspect that with just a little bit more effort on your part - such as calling them - you could have a reasonable answer or response from the folks at Jettin in a short amount of time.

I have had similar experiences with other companies where I get my shit all in an uproar before I take the time to actually solve my 'crisis'. It always works out in the end. Rants such as those made by several folks above usually serve little useful purpose for the 'rantor' or the 'rantee'.

Best of luck in receiving your merchandise,

Desi B.

Guys, if this conversation doesn't stay civil it will be locked, just a warning.

In before the potential lock

Joe, you asked a question in your original post: "am I being scammed." You got the answer, which is no. You've been here for four months, and I was trying to help by giving you an answer based on experience, because I have known these guys for years.

It appears that what you really wanted was to vent. I can't help you with that.

Good luck for a speedy resolution.

I have never had anything to do with Jettin; but I have had a similar experience with a small business selling merchandise for our rides. My order took much longer than I expected and I was frustrated; but in my opinion it was at least partially my fault. I failed to research the company first. When doing business with a huge corporation like GMC or Piaggio a reasonable expectation would be having staff on hand to promptly reply to any questions at the very least, and hopefully quick shipment of the order. In my experience the cottage industry of fellow enthusiasts are responsible for some of the better tools and accessories we all seem to want; but frequently they are not the best organized business people.
Personally if I did not need a part right away I would have no qualms about ordering from Jettin.

From my point of view; my MP3 250 has been sitting in the garage for 1 month with a faulty variator. I did communicate with this company by email before purchasing their tool. They had great response until after my purchase.

After being told they did not even have the tool, they promised I would have tool within 1-2 weeks maximum. It has been 3 weeks and I have become very frustrated. I purchase most everything online except for gasoline and frozen foods so I am very accustomed to unexpected issue arising. This was not the case.

They operate an online business and are taking orders for products that they do not have. I gave them the benefit of the doubt by waiting the 2 weeks out. That is longer than PayPal requires me to wait. Since I have not received a single response, I posted here asking about this company since this forum is where I heard them highly promoted.

Maybe this post topic will help others make a decision on whether to do business with this company based on my experience. Since they are not an Amazon or Ebay store, there is no way to REVIEW this company. I am sure many of you that are reading this post have used RATING systems as a determining factor on doing business with a company or buying a certain product. My rating would be 1 star since it is the lowest you could give.

If they were using Amazon or Ebay to sell their products online, they would have been dealt with severely. Enough said.

I was just wondering if your MP3 is still under warranty? Probably not, so I understand wanting to get the tool to repair it (ASAP).......I guess with a faulty variator I might have taken it to my dealer. I'm a fairly good back yard mechanic but sometimes a dealer is the best way to go. Cheaper in the long run.

+1

A company selling a product has a duty to ship it within a reasonable time unless specified at time of order. Regardless if they work the 'company' part time or what not...if they have the time to take your money than they should ship your product or at least give good service with keeping in contact with the customer.

I work full time and have two 'side' businesses and I have sold/traded collectibles on ebay and via email...my promise is to send items sold or traded within 2 business days of payment or trade agreement date. They may not have such a standard for themselves but WHY shouldn't they?? Why shouldn't all companies? Just like the airlines are starting to come out with Customers' Bill of Rights.

Ebay's is a global company that has standards that they set up to ensure that their business model is successful. They have shareholders to answer to.

Jettin is a local part time company that is run on a part-time basis and only sells a very limited number of products and services.

Ebay can do business the way they want to, Jettin can do business the way that want to.

If Nyle wanted to sell on Ebay he would have to adhere to the rules in which they operate, he doesn't and so he operates his business the way he pleases. Just because YOU and Ebay think a small business should be run in a particular manner doesn't mean everyone should.

You say you shouldn't have to call them? Did you try? After another poster and I provided the number for you? Maybe their computer crashed, maybe their daughter is sick, maybe their dog ate your product.
A small amount of effort on your part might have alleviated this problem. If I go to my friends house and stand in the street yelling for 10 minutes for him to come outside and he doesn't, I'm pissed off. My friend merely asks me why I didn't ring the doorbell and let him know I was there.
Just because you are sending the emails doesn't mean someone is reading them...


In your original post you stated that they were not engaging in good business.
You asked if they were scamming people.
You asked if they were legitimate.
You asked if anyone had any dealings with them.

Multiple people have vouched for them here. Maybe a little slack in customer service, but there may be a reason. Sometimes real life takes priorities over hobbies and side businesses.
Not one person has stated they were scammed.
Multiple people have vouched for them here.
Multiple people have vouched for them here.

Just buy an electric (or air-driven, your choice, but electric is cheaper) impact wrench, job done. I have no 'variator holding tools', and find I manage just fine, thank you very much. I certainly wouldn't wait around without a bike for a specific tool, I'd just get the job done. There's always more than one way...

Don't need to - we have several american banking accounts...

I guess choosing the right bank is much the same as choosing the right scooter parts suppliers Good suggestion for removing.

For fitting/reinstalling, you would need one with adjustable torque settings?

All the best

Trevor G

Yes, for a purist, but to get a bike going, a rough 'guesstimate' on these high torques with an impact wrench is IMHO quite good enough. No, I wouldn't advise it to be a standard approach if one doesn't 'know' one's wrench, but I really, really, wouldn't deny myself a ride just because I might be 15% out on a torque setting.

This is what I use a air driven impact wrench.....works fine.