Sorry to hear that you may have a had a issue with one of our products. Your concern may simply be a cosmetic anomaly that is typically caused by UV exposure, excessive sunlight, proximity to electric motors (that emit ozone) or simply from the ozone in the air.
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The other thing that can cause this cosmetic anomaly is chemicals used to clean or shine the tire. To be clear once you add a chemical to the sidewall you are changing the rubber composition as it is absorbed and this voids the warranty as stated in our policy.
I hope no one is doing this with a motorcycle
To help you understand the process and illustrate the tire warranty procedure please look at this example:
>Customer drops off bike/scooter, and discusses their complaint with the service writer
>The service tech checks to make sure the correct tire is on the bike/scooter, the tire pressure is correct, then the tread depth and condition of the tire as within range of a warranty adjustment
>If the service tech deems the tire has a warrantable problem they remove the old tire, pull a new one off the shelf and mount and balance and install it on the bike. The service dept. then charges you the prorated amount of the tire based on tread depth and any other associated costs
>You ride out of the store with the problem corrected (hopefully within a few hours and or that same day) and you are done!
>The service dept sends the tire back to the distributor for credit
>The dealership regularly orders more tires for the shelf and in about a week or two their tire shipment costs less because the credit for your warranty tire was applied to the next distributor's invoice.
Please note there is no recall with any Pirelli tire and you should review the policy below and contact your dealer. You may want to show this e-mail to your dealer as we find that in many instances the dealer has never done a tire warranty and they simply do not know the procedure. If the dealer needs help please have them call us at the number below.
WARRANTY
Pirelli Motorcycle Tires are covered for the life of the tire. Tire life is defined by the tread area of the tire having a tread depth of 1 mm or more. This warranty policy is extended to the first retail purchaser of the tire in the U.S. and Canada with the original purchase invoice.
HOW TO MAKE A WARRANTY CLAIM
OWNER: Take bike (or tire/wheel only) to local dealer for inspection/adjustment/replacement.
DEALER:
(A) If vibration related, check lateral and radial run-out, balance, and air pressure.
(B) If tire is clearly out of specified tolerances replace the tire free of charge (labor not included) if tread depth is more than 3 mm for all front street, and 4 mm for all rear tires. If the tire has less than 50% of the original depth, charge the customer a 50% prorated amount based on the tire's original tread depth.
(C) Contact your Pirelli distributor for product replacement. Replaced tire will need to be returned to distributor.
REPLACEMENT COSTS
If a Pirelli tire is found to be warrantable during the first 50% of tread wear, it will be replaced by a similar model and size tire at no charge. After the first 50% of tread wear the tire will be prorated at a value of 50% off the consumers current price up to the last 1mm of tread. (Dealers will obtain warranty from their distributor, based on current suggested dealer prices).
WHAT IS COVERED
Tires that have manufacturing or material anomalies are covered under the warranty. Out of round, lateral or radial run out of more than 1.3 mm from center line, and out of balance (more than 2.8 ounces (80 grams) on most tires, 3.5 ounces (100 grams) on larger-sized touring tires) are examples of justified warranty claims. Claims for non-uniformity or any ride related condition will be accepted within the first 0.5 mm of tread wear.
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WHAT IS NOT COVERED
(A) Tires worn beyond the last 1 mm of tread depth.
(B) Tires that have been damaged by road hazards, including but not limited to impact breaks, punctures, and cuts.
(C) Misalignment/Improper installation or damage caused by improper tire clearance.
(D) Improper inflation pressure, overloading, running while flat.
(E) Improperly maintained balance.
(F) Suspension deficiencies.
(G) Tires mounted on incorrect size or type rims.
(H) Tires injected with liquid balancer or sealants.
(I) Labor to install replacement tire
(J) Tires which were retreaded, regrooved, or changed in pattern or profile.
Most tire fail from one of the above following (D) is your best bet
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OWNER'S RESPONSIBILITIES
The owner/rider is responsible for proper tire care and maintenance. Maintain the correct tire pressure recommended by the motorcycle manufacturer by frequently checking the tire pressure with an accurate pressure gauge.
This sum's it up to me
CAUTION:
Please be aware that it is important to ensure that, before fitting the suggested tires, the fitting is allowed by the technical specifications of the motorcycle, the motorcycle manufacturer and the relevant homologations. Pirelli tire does not express any view as to the compatibility of the wheel/tire combination with the technical specifications for the chassis and motorcycle.
LIMITED WARRANTY CLAUSE
This warranty is expressly in lieu of all other warranties, expressed or implied, including the warranties of merchantability and fitness for use and of all other obligations or liabilities on Pirellis part, and Pirelli neither assumes, nor authorizes, any other person to assume for it any other liability in connection with the sale of Pirelli tires. This warranty shall not apply to Pirelli tires which have been subject to accident, negligence, alteration, abuse or misuse. The above warranty shall not apply to defects resulting from any use and maintenance of the product other than in strict accordance with the recommended use and maintenance instructions of Pirelli. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have others under law.
EXCLUSIVE REMEDY
Manufacturer's sole obligation and the purchaser's exclusive remedy shall be limited to the replacement of the product at the manufacturer's option. Manufacturer shall not be liable for proximate, incidental, or consequential damages except where limited or prohibited by law
US Pirelli Moto
www.us.pirellimoto.com
800 747-3554, prompt 2
This was pirelli's response. Ok I guess we are gonna have to visit our local Pirelli dealer . I also want to mention we DON"t use anything on our tires like armor-all or any chemicals. But the cracking is cause for concern. Cracking on the sidewall makes the tire lose its sturdiness, so just at least check them and carry themin if any problems arise![/quote]
The pirelli's on my GTS have 3700 miles on them and still look good.