Modern Vespa

I recently contacted Piaggio customer service with a request. In all honesty I did not half expect a reply, but I was wrong.
I was trying to sell my wifes ET2 Vespa, and the only buyer around insisted he have an owners manual, which I did not have, and which cost way more than they are worth ( I have heard $45 to $90 dollars). So I ask them if they would send me one.
I reminded them I have bought a few new scooters from them ( ET2, ET4, Scarabeo 500, two MP3 500s, and a new Vespa GTS 250 just recently, in fact, have never bought anything BUT Piaggio products).
I got an email back--"The manual is on the way".
Its a little thing, but I really appreciated it, and I wanted to put a good word in for them.
A little customer service can go a long way.

Very nice. We usually only hear the bitching.

After all you bought from them they should be sending you tickets for a Hawaiin vacation as well!

Seriously tho, good to hear they responded quickly and properly. There's hope for us single-scooter owners...

Yeah buy five more scoots from them and they'll give you a free replacement manual. I think the $45-90 fee is cheaper!

Don't hold your breath - but they do sometimes come across.

You'd think they'd have had a lifetime of being drubbed about poor customer communication - if this is the first glimmer of light then Way Hay!
BTW, I hope you knew the owners manual (albeit not best quality) is available on one of my websites, and has been for quite some time...

Hi JimC, I knew I could download, but this guy is self admittedly on the obsessive-compulsive side of things (nice enough, but very concerned with details). He wanted THE manual. And he already knows everything that is in it. Just the way he is.
I am also sure the brightly shining detailing I gave it, fell short enough that he will spend a day doing it better.
You get the drift......
Yep, it is true, after all the buying I have done, it would have been poor to turn down my request, but they could have--and people in the know thought they wouldn't respond.
Two thumbs up for Piaggio from me!

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