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UTC quote
Reported it as well.
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Good work people.
Complaining about it on this site will lead nowhere. Filing a report will lead to action.
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Can this be made into a sticky until the issue is resolved? I am pointing more and more people to this thread..
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Bump for recently reported failures..
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UTC quote
fried okra wrote:
I'm guessing the Govt mandated/endorsed ethanol fuel is an issue behind most of the fuel pump issues

fried okra
+1 on this topic. The only time I use fuel with ethanol is in a pinch on a road trip. This ethanol stuff is such a joke.

I will keep my GTS running no matter what. Its the best investment in transportation I have made since the bicycle.
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bendcyclist wrote:
fried okra wrote:
I'm guessing the Govt mandated/endorsed ethanol fuel is an issue behind most of the fuel pump issues

fried okra
+1 on this topic. The only time I use fuel with ethanol is in a pinch on a road trip. This ethanol stuff is such a joke.

I will keep my GTS running no matter what. Its the best investment in transportation I have made since the bicycle.
Maybe, but the fuel pumps should still be able to handle it. In CA we do not have a choice on ethanol in our gas. Either way Piaggio has admitted to the problem as can be seen by ATL's letter.
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UTC quote
Desmolicious wrote:
bendcyclist wrote:
fried okra wrote:
I'm guessing the Govt mandated/endorsed ethanol fuel is an issue behind most of the fuel pump issues

fried okra
+1 on this topic. The only time I use fuel with ethanol is in a pinch on a road trip. This ethanol stuff is such a joke.

I will keep my GTS running no matter what. Its the best investment in transportation I have made since the bicycle.
Maybe, but the fuel pumps should still be able to handle it. In CA we do not have a choice on ethanol in our gas. Either way Piaggio has admitted to the problem as can be seen by ATL's letter.
Yup. Piaggio is definitely aware of it, as is a real person at the US DOT, thanks to Desmolicious. I'm betting that we'll see a recall in short order.
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bmp
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Anyone with a new 2011 GTS 300 experiencing fuel pump problems?
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bump
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Bump as there are several more reported.
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eeeee bip
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UTC quote
Fact
It's Italian therefore it's going to break down at some point.

Mine did but I got over it.

Bill X
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Re: Fact
Bill Dog wrote:
It's Italian therefore it's going to break down at some point.

Mine did but I got over it.

Bill X
Not a fact. My Ducati is Italian and zero problems in 7 years/30,000 miles.

Get over it? An issue that Piaggio is aware of that can get someone killed?

No.
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UTC quote
A "Hey, its not our problem" response from Piaggio/Vespa today:



Dear David,
There is currently no service recalls on this model.

Thank you,

Best regards,
Customer Care
Piaggio Vespa
Aprilia Moto Guzzi
Piaggio Group Americas

-----Original Message-----
From: Lange, David A [mailto:dlange@ad.uiuc.edu]
Sent: Friday, September 17, 2010 10:20 AM
To: CustomerCare
Subject: GTS 300 Super Fuel Pump

Hello Vespa,

I am an LX50 owner consider the purchase of almost brand new GTS 300 Super. The GTS 300 Super was purchased new about 45 days ago and has 350 miles on it.

I have now read a lot about the GTS fuel pump problem, and this makes me reluctant to proceed.

Has Vespa isolated the VIN numbers or models affected by the fuel pump problem? How might I be able to tell if I am vulnerable to these failures that leave riders stranded?

Thanks. I appreciate a quick reply because the auction ends tomorrow morning.

David
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DAVID very interesting. I wonder if the left hand talks to the right hand at Piaggio.
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Well I have input my thoughts on another thread and I would say let me clarify myself. It is my opinion that Piaggio is studying potential and real fuel pump failures however as of today we have heard nothing else.

Recalls are never anything short of conversation until they are posted on the NHTSA website and then a owner has to be notified by law before anyone else. It is being investigated at this point and thats as far as it goes.

Best,
SDG
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UTC quote
dlange wrote:
Dear David,
There is currently no service recalls on this model.

Thank you,

Best regards,
Customer Care
Piaggio Vespa
Aprilia Moto Guzzi
Piaggio Group Americas
As upset as e may be about the fact there seems to be a high percentage/number of failures...

Is this the TRUTH?

YES... at this time, there is not a recall.. they may be working on one. But today, there is not a recall. Call/write/email back after a recall has been issued and the answer will be different.
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Maybe what's needed is taking this story to a newspaper. Public exposure is one heck of a motivator for businesses to fess up and take responsibility. I'm sure Piaggio would not at all be happy with such negative publicity, and may quickly change its tune. How many car makers get into the news about some defect? First they usually deny it, then at some point they decide to issue a recall, or, are forced to by the government.

Apparently, Vespa will have to be forced also.

The media may not be interested, however, if what's required FIRST is people getting maimed or killed due to a mechanical defect -- you know, something they'd consider more "newsworthy" -- so I guess we have to wait for someone on a Vespa to have his/her fuel pump go out on a busy freeway, slow down and get rear-ended/run over...THEN Piaggio will HAVE to act. It will be even worse for them when it ALSO becomes known that Piaggio KNEW about the problem quite a while ago yet failed to act.

Too bad they won't act NOW before something like that happens.
⚠️ Last edited by cloudcroft on UTC; edited 1 time
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SDG wrote:
Well I have input my thoughts on another thread and I would say let me clarify myself. It is my opinion that Piaggio is studying potential and real fuel pump failures however as of today we have heard nothing else.

Recalls are never anything short of conversation until they are posted on the NHTSA website and then a owner has to be notified by law before anyone else. It is being investigated at this point and thats as far as it goes.

Best,
SDG
They don't even need to make it a recall. they can just make it a TSB for dealers to adress as needed.
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UTC quote
Regarding the GT200 exhaust bushings design and potentially snapping brake lines-is there a maintenance fix for this one?

Thanks
Buzzlulu
⬆️    About 1 month elapsed    ⬇️
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Bump for Charro's failed fuel pump
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Desmolicious wrote:
Bump for Charro's failed fuel pump
Thanks, and it has been reported.

Andy
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UTC quote
2010 GTV 250cc: fuel pump replaced within 1 week of owning after leaving me stranded; showed symptoms with only 25 miles on the odometer.

Lots of various issues as well. Squeaks and creaks, and engine lights.
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beccaru wrote:
2010 GTV 250cc: fuel pump replaced within 1 week of owning after leaving me stranded; showed symptoms with only 25 miles on the odometer.

Lots of various issues as well. Squeaks and creaks, and engine lights.
Please follow the link to the NHTSA site at the beginning of this thread and register your pump failure.
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Desmolicious wrote:
Please follow the link to the NHTSA site at the beginning of this thread and register your pump failure.
I did, no worries.
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Just had to have my 2009 GTV 250 towed to Modern Classics in DC. Guess what's broken? Yup, the fuel pump. $500 and two weeks without my scoot for commuting.
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SanGimignano wrote:
Just had to have my 2009 GTV 250 towed to Modern Classics in DC. Guess what's broken? Yup, the fuel pump. $500 and two weeks without my scoot for commuting.
$500? It was out of warranty?

Please register your bike on the NHTSA site and keep your receipts. If there is a recall you may be able to get that $ back.
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Desmolicious -

Yes, it's two years old, well out of warranty. I always keep all paperwork/receipts, so that won't be an issue!
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How many miles on your bike SanGimignano?
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UTC quote
I called the local Vespa dealer today, regarding my 2009 GTS 250 fuel pump problems. We discussed the symptoms, and they recorded my VIN number and mileage. They don't have a replacement fuel pump in stock, but are ordering one, and will call me when it comes in. I've already been in contact with the NHTSA, and have filled out their questionnaire.
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UTC quote
Des -

Just over 4,000 miles. They called to tell me it was ready yesterday afternoon and turned out it was not the fuel pump. The spark plug wire was cracked. So, good news on price of the fix. I'm glad they kept testing before replacing the fuel pump.
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SanGimignano wrote:
Des -

Just over 4,000 miles. They called to tell me it was ready yesterday afternoon and turned out it was not the fuel pump. The spark plug wire was cracked. So, good news on price of the fix. I'm glad they kept testing before replacing the fuel pump.
Excellent news. You'll know if that was the issue after your next long ride, where the fuel pump gets hot. If the pump fails, it is when it gets some heat in it.
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UTC quote
I'm sure I've posted this somewhere ... but not here, so - Australia, not US:

2010 GTS250 made March 2010: pump failed at 930km. Replaced under warranty, no questions asked (well, it failed at the dealer!)
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UTC quote
As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.

Recived this response from Piaggio today:

"Dear Sir. There is no recall for this model. Thank you."

WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio.

Andy Crying or Very sad emoticon
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Charro wrote:
As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.

Recived this response from Piaggio today:

"Dear Sir. There is no recall for this model. Thank you."

WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio.

Andy Crying or Very sad emoticon
That's not good. Lots of these scooters are sold by word of mouth and when we buy a Vespa we like to think we become part of the Vespa family.
A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all.

A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family.
That's how you do it.
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UTC quote
Desmolicious wrote:
Charro wrote:
As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.

Recived this response from Piaggio today:

"Dear Sir. There is no recall for this model. Thank you."

WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio.

Andy Crying or Very sad emoticon
That's not good. Lots of these scooters are sold by word of mouth and when we buy a Vespa we like to think we become part of the Vespa family.
A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all.

A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family.
That's how you do it.
When you buy a Vespa, you get a Piaggio product, with imperfections like any other mass produced machine may have. The overall sentiment from Piaggio is NOT one of constant improvement, or client warm-fuzzy feeling.
Its a widget, you bought it, they are "done with you" is the feeling I get.

Too bad they don't recognize the value of after-the-sale relationship building like other companies like Harley, Apple, and some others. They seem very head-in-the-sand about product deficiencies, forcing end users to involve regulatory agencies.

Crying shame, especially in this market.
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Desmolicious wrote:
Charro wrote:
As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.

Recived this response from Piaggio today:

"Dear Sir. There is no recall for this model. Thank you."

WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio.

Andy Crying or Very sad emoticon
That's not good. Lots of these scooters are sold by word of mouth and when we buy a Vespa we like to think we become part of the Vespa family.
A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all.

A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family.
That's how you do it.
I called them once and I felt overall it was good service, nothing was wrong I just had a question and called them. as for the Motorcycle its solid I can't find one thing wrong with it that I did not cause. I guess Piaggio relys on the dealer to handle the end user in the states.
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UTC quote
175mws wrote:
Desmolicious wrote:
Charro wrote:
As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.

Recived this response from Piaggio today:

"Dear Sir. There is no recall for this model. Thank you."

WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio.

Andy Crying or Very sad emoticon
That's not good. Lots of these scooters are sold by word of mouth and when we buy a Vespa we like to think we become part of the Vespa family.
A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all.

A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family.
That's how you do it.
I guess Piaggio relys on the dealer to handle the end user in the states.
It doesn't actually work that way, the dealer and the manufacturer have very specific but different responsibilities.
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UTC quote
Desmolicious wrote:
Charro wrote:
As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.

Recived this response from Piaggio today:

"Dear Sir. There is no recall for this model. Thank you."

WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio.

Andy Crying or Very sad emoticon
That's not good. Lots of these scooters are sold by word of mouth and when we buy a Vespa we like to think we become part of the Vespa family.
A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all.

A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family.
That's how you do it.
"Word of mouth" is right. Vespa's in southern New Mexico are not that common. In the last two months of Vespa ownership we have been stopped, approched by dozens of people. After Piaggio's email, am I going to promote their product. HHUMMMM let me think.

Andy
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UTC quote
As an old advertising/marketing veteran, I can tell you, word of mouth from satisfied customers is worth millions of dollars in conventional advertising. On the flip side, one articulate dissatisfied customer can offset the effects of millions of dollars of advertising and PR. Piaggio take note.
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