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Good work people.
Complaining about it on this site will lead nowhere. Filing a report will lead to action. |
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Can this be made into a sticky until the issue is resolved? I am pointing more and more people to this thread..
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Molto Verboso
2006 GTS 250ie in Silver
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fried okra wrote: I'm guessing the Govt mandated/endorsed ethanol fuel is an issue behind most of the fuel pump issues fried okra I will keep my GTS running no matter what. Its the best investment in transportation I have made since the bicycle. |
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bendcyclist wrote: fried okra wrote: I'm guessing the Govt mandated/endorsed ethanol fuel is an issue behind most of the fuel pump issues fried okra I will keep my GTS running no matter what. Its the best investment in transportation I have made since the bicycle. |
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Desmolicious wrote: bendcyclist wrote: fried okra wrote: I'm guessing the Govt mandated/endorsed ethanol fuel is an issue behind most of the fuel pump issues fried okra I will keep my GTS running no matter what. Its the best investment in transportation I have made since the bicycle. |
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eeeee bip
![]() BMW R1100RT The Problem Child Kymco Downtown 300 - I'm not the Uber BMW R1200 RT Big Red
Joined: UTC
Posts: 21005 Location: South East Great England of Britishland |
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Fact
It's Italian therefore it's going to break down at some point.
Mine did but I got over it. Bill X |
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Re: Fact
Bill Dog wrote: It's Italian therefore it's going to break down at some point. Mine did but I got over it. Bill X Get over it? An issue that Piaggio is aware of that can get someone killed? No.
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A "Hey, its not our problem" response from Piaggio/Vespa today:
Dear David, There is currently no service recalls on this model. Thank you, Best regards, Customer Care Piaggio Vespa Aprilia Moto Guzzi Piaggio Group Americas -----Original Message----- From: Lange, David A [mailto:dlange@ad.uiuc.edu] Sent: Friday, September 17, 2010 10:20 AM To: CustomerCare Subject: GTS 300 Super Fuel Pump Hello Vespa, I am an LX50 owner consider the purchase of almost brand new GTS 300 Super. The GTS 300 Super was purchased new about 45 days ago and has 350 miles on it. I have now read a lot about the GTS fuel pump problem, and this makes me reluctant to proceed. Has Vespa isolated the VIN numbers or models affected by the fuel pump problem? How might I be able to tell if I am vulnerable to these failures that leave riders stranded? Thanks. I appreciate a quick reply because the auction ends tomorrow morning. David |
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Well I have input my thoughts on another thread and I would say let me clarify myself. It is my opinion that Piaggio is studying potential and real fuel pump failures however as of today we have heard nothing else.
Recalls are never anything short of conversation until they are posted on the NHTSA website and then a owner has to be notified by law before anyone else. It is being investigated at this point and thats as far as it goes. Best, SDG |
Ossessionato
![]() Kymco P250 Now, P200E in the 80's
Joined: UTC
Posts: 3908 Location: Antelope, CA, USA |
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dlange wrote: Dear David, There is currently no service recalls on this model. Thank you, Best regards, Customer Care Piaggio Vespa Aprilia Moto Guzzi Piaggio Group Americas Is this the TRUTH? YES... at this time, there is not a recall.. they may be working on one. But today, there is not a recall. Call/write/email back after a recall has been issued and the answer will be different. |
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Maybe what's needed is taking this story to a newspaper. Public exposure is one heck of a motivator for businesses to fess up and take responsibility. I'm sure Piaggio would not at all be happy with such negative publicity, and may quickly change its tune. How many car makers get into the news about some defect? First they usually deny it, then at some point they decide to issue a recall, or, are forced to by the government.
Apparently, Vespa will have to be forced also. The media may not be interested, however, if what's required FIRST is people getting maimed or killed due to a mechanical defect -- you know, something they'd consider more "newsworthy" -- so I guess we have to wait for someone on a Vespa to have his/her fuel pump go out on a busy freeway, slow down and get rear-ended/run over...THEN Piaggio will HAVE to act. It will be even worse for them when it ALSO becomes known that Piaggio KNEW about the problem quite a while ago yet failed to act. Too bad they won't act NOW before something like that happens. ⚠️ Last edited by cloudcroft on UTC; edited 1 time
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SDG wrote: Well I have input my thoughts on another thread and I would say let me clarify myself. It is my opinion that Piaggio is studying potential and real fuel pump failures however as of today we have heard nothing else. Recalls are never anything short of conversation until they are posted on the NHTSA website and then a owner has to be notified by law before anyone else. It is being investigated at this point and thats as far as it goes. Best, SDG |
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Regarding the GT200 exhaust bushings design and potentially snapping brake lines-is there a maintenance fix for this one?
Thanks Buzzlulu |
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Desmolicious wrote: Bump for Charro's failed fuel pump Andy |
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2010 GTV 250cc: fuel pump replaced within 1 week of owning after leaving me stranded; showed symptoms with only 25 miles on the odometer.
Lots of various issues as well. Squeaks and creaks, and engine lights. |
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beccaru wrote: 2010 GTV 250cc: fuel pump replaced within 1 week of owning after leaving me stranded; showed symptoms with only 25 miles on the odometer. Lots of various issues as well. Squeaks and creaks, and engine lights. |
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Desmolicious wrote: Please follow the link to the NHTSA site at the beginning of this thread and register your pump failure. |
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Hooked
2009 GTV - Siena Ivory - "Canoli"
Joined: UTC
Posts: 153 Location: Chantilly, VA |
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Just had to have my 2009 GTV 250 towed to Modern Classics in DC. Guess what's broken? Yup, the fuel pump. $500 and two weeks without my scoot for commuting.
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SanGimignano wrote: Just had to have my 2009 GTV 250 towed to Modern Classics in DC. Guess what's broken? Yup, the fuel pump. $500 and two weeks without my scoot for commuting. Please register your bike on the NHTSA site and keep your receipts. If there is a recall you may be able to get that $ back. |
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Hooked
2009 GTV - Siena Ivory - "Canoli"
Joined: UTC
Posts: 153 Location: Chantilly, VA |
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Desmolicious -
Yes, it's two years old, well out of warranty. I always keep all paperwork/receipts, so that won't be an issue! |
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I called the local Vespa dealer today, regarding my 2009 GTS 250 fuel pump problems. We discussed the symptoms, and they recorded my VIN number and mileage. They don't have a replacement fuel pump in stock, but are ordering one, and will call me when it comes in. I've already been in contact with the NHTSA, and have filled out their questionnaire.
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Hooked
2009 GTV - Siena Ivory - "Canoli"
Joined: UTC
Posts: 153 Location: Chantilly, VA |
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Des -
Just over 4,000 miles. They called to tell me it was ready yesterday afternoon and turned out it was not the fuel pump. The spark plug wire was cracked. So, good news on price of the fix. I'm glad they kept testing before replacing the fuel pump. |
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SanGimignano wrote: Des - Just over 4,000 miles. They called to tell me it was ready yesterday afternoon and turned out it was not the fuel pump. The spark plug wire was cracked. So, good news on price of the fix. I'm glad they kept testing before replacing the fuel pump. |
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Addicted
GTS300HPE PX150 BMW1200R
Joined: UTC
Posts: 734 Location: Canberra Australia |
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I'm sure I've posted this somewhere ... but not here, so - Australia, not US:
2010 GTS250 made March 2010: pump failed at 930km. Replaced under warranty, no questions asked (well, it failed at the dealer!) |
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As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio.
Recived this response from Piaggio today: "Dear Sir. There is no recall for this model. Thank you." WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio. Andy ![]() |
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Charro wrote: As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio. Recived this response from Piaggio today: "Dear Sir. There is no recall for this model. Thank you." WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio. Andy ![]() A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all. A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family. That's how you do it. |
Veni, Vidi, Posti
![]() Reprehensible Misinformant
Joined: UTC
Posts: 7575 Location: Winchester, California |
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Desmolicious wrote: Charro wrote: As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio. Recived this response from Piaggio today: "Dear Sir. There is no recall for this model. Thank you." WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio. Andy ![]() A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all. A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family. That's how you do it. Its a widget, you bought it, they are "done with you" is the feeling I get. Too bad they don't recognize the value of after-the-sale relationship building like other companies like Harley, Apple, and some others. They seem very head-in-the-sand about product deficiencies, forcing end users to involve regulatory agencies. Crying shame, especially in this market. |
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Desmolicious wrote: Charro wrote: As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio. Recived this response from Piaggio today: "Dear Sir. There is no recall for this model. Thank you." WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio. Andy ![]() A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all. A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family. That's how you do it. |
Veni, Vidi, Posti
![]() Reprehensible Misinformant
Joined: UTC
Posts: 7575 Location: Winchester, California |
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175mws wrote: Desmolicious wrote: Charro wrote: As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio. Recived this response from Piaggio today: "Dear Sir. There is no recall for this model. Thank you." WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio. Andy ![]() A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all. A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family. That's how you do it. |
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Desmolicious wrote: Charro wrote: As you all know the fuel pump on my wife's 2010 300 Super with 460 miles started showing failure symptoms. I call my dealer made appointment, filed with NHTSA, and emailed Piaggio. Recived this response from Piaggio today: "Dear Sir. There is no recall for this model. Thank you." WTF, no sorry, contact your dealer, we will fix it, we will look into it, etc... We just dropped 11 grand on two new 300's and thats all I got from Piaggio. Andy ![]() A response like that really does not make one feel that corporate cares about building any relationship w/ it's customers at all. A while back I thought I had an issue with my Harley. I emailed them, and got a detailed and thoughtful reply from them, along with the CSR's name and contact info, as well as thanking me for being a part of the Harley family. That's how you do it. Andy |
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As an old advertising/marketing veteran, I can tell you, word of mouth from satisfied customers is worth millions of dollars in conventional advertising. On the flip side, one articulate dissatisfied customer can offset the effects of millions of dollars of advertising and PR. Piaggio take note.
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