@dooglas avatar
UTC

Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13524
Location: Oregon City, OR
 
Veni, Vidi, Posti
@dooglas avatar
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13524
Location: Oregon City, OR
UTC quote
Anyone who is being told it will take several weeks to get a new pump or several days in the shop to replace the pump is having trouble with their dealer. Piaggio USA has a large supply of the pumps now and the replacement job takes no more than one hour and a half max. Even if your dealer is busy, surely he is capable of telling you which day he can do the job and making an appointment.
@dooglas avatar
UTC

Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13524
Location: Oregon City, OR
 
Veni, Vidi, Posti
@dooglas avatar
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13524
Location: Oregon City, OR
UTC quote
Desmolicious wrote:
Dooglas wrote:
Seems like a pretty stand-up move by Piaggio and good follow through by my dealer.
Stand up move? Are you kidding?
Actually, no, I'm not kidding. As I said - I was contacted, the job was done quickly, and there was no cost to me. What the heck else should I expect? (and, no, I did not learn that the problem affected my MP3 thru MV - as far as I know, I was the first to post on MV that the recall/upgrade affected some 250 MP3s after I was contacted)
UTC

Member
GTS250
Joined: UTC
Posts: 43
Location: PHX
 
Member
GTS250
Joined: UTC
Posts: 43
Location: PHX
UTC quote
Dooglas wrote:
Anyone who is being told it will take several weeks to get a new pump or several days in the shop to replace the pump is having trouble with their dealer. Piaggio USA has a large supply of the pumps now and the replacement job takes no more than one hour and a half max. Even if your dealer is busy, surely he is capable of telling you which day he can do the job and making an appointment.
Definitely something to keep in mind. Would there be any reason why a fuel pump would come from Italy rather than Piaggio USA?

Before I looked at your post, I called another Vespa shop in town, and the service dood did say that with the recall, it could take a couple of weeks to get one. I believe he alluded that it would be coming from Italy, and would be hard to track.
@zagato avatar
UTC

Addicted
Vespa GTV 250ie
Joined: UTC
Posts: 717
Location: Louisville, KY
 
Addicted
@zagato avatar
Vespa GTV 250ie
Joined: UTC
Posts: 717
Location: Louisville, KY
UTC quote
I tend to agree that Piaggio is just trying to make the issue go away with the least impact to their pocket, not the wellbeing of the customer.

I've been following the posts on MV or else I would have never known there was a potential problem with my bike that could leave me in a dangerous situation. When I purchased my bike, they were provided my contact information in order for my warranty to be activated. They have my address. They could have sent me a nice letter asking me to contact my dealer about a "free upgrate" fuel pump. That would have cost them postage.

There are definitely some stand-up dealers who called their own customers and provided quick service, no doubt. I'm also thankfou for Piaggio finding a solution to the problem. I just don't think they went far enough to ensure the safety of their customers.
@peterc avatar
UTC

Ossessionato
2009 Vespa GTS 250, TBA
Joined: UTC
Posts: 2272
Location: Green Valley, AZ
 
Ossessionato
@peterc avatar
2009 Vespa GTS 250, TBA
Joined: UTC
Posts: 2272
Location: Green Valley, AZ
UTC quote
u2metoo wrote:
My wrench (vespa/bmw dealer) ordered a fuel pump last week for my '07 GTS, any estimates on how long it would take to get one to Phoenix?

The shop said about 2 weeks (gulp), does this sound reasonable?
Considering that all of Italy goes on vacation for the month of August, I wouldn't hold my breath until it arrives.
@dooglas avatar
UTC

Veni, Vidi, Posti
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13524
Location: Oregon City, OR
 
Veni, Vidi, Posti
@dooglas avatar
GTS 300ABS, Buddy 125, Buddy Kick 125
Joined: UTC
Posts: 13524
Location: Oregon City, OR
UTC quote
u2metoo wrote:
Definitely something to keep in mind. Would there be any reason why a fuel pump would come from Italy rather than Piaggio USA?
I was told by my dealer this week that he was having no trouble getting them from Piaggio USA on short turn around. I suppose it depends on how quickly people bring their scooters in for the "upgrade". No doubt it is possible to deplete the stock of the pumps within the US. In my experience, though, dealers often use tales like this as an excuse for their poor follow-through on actually ordering parts when needed and confirming their shipment. In a way, of course, it is fair to blame Piaggio that their dealer network is so uneven (if you get hooked up with a good dealer - stay with him!), but that is pretty much the story across virtually all scooter retailers.
@eduardo09 avatar
UTC

Enthusiast
'07 GTSie 250 (Black)
Joined: UTC
Posts: 94
Location: Sacramento, CA
 
Enthusiast
@eduardo09 avatar
'07 GTSie 250 (Black)
Joined: UTC
Posts: 94
Location: Sacramento, CA
UTC quote
Any difference in fuel pumps...
...between the years of '07 and '08 GTSie 250 scoots?

Eduardo
@tomjasz avatar
UTC

Grievance Farmer
Joined: UTC
Posts: 15921
 
Grievance Farmer
@tomjasz avatar
Joined: UTC
Posts: 15921
UTC quote
Re: Any difference in fuel pumps...
Eduardo09 wrote:
...between the years of '07 and '08 GTSie 250 scoots?

Eduardo
Some are not affected by the problem....
UTC

Member
GTS250
Joined: UTC
Posts: 43
Location: PHX
 
Member
GTS250
Joined: UTC
Posts: 43
Location: PHX
UTC quote
New fuel pump installed; 2 weeks later. Problem NOT solved. It is still lugging once I get over 35 mph. I will moved onto another thread to discuss this issue.

The service clerk handed me a $400+ bill, and I appealed to the manager that this should be a recall problem. He agreed. phew.

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