OP
@bubbajon avatar
UTC

Veni, Vidi, Posti
RIP: MP3 500 - Brutto Moto
Joined: UTC
Posts: 5288
Location: Austin, TX
 
Veni, Vidi, Posti
@bubbajon avatar
RIP: MP3 500 - Brutto Moto
Joined: UTC
Posts: 5288
Location: Austin, TX
UTC quote
Some of y'all may remember I was in the market for a different helmet. I tried the Scorpion EXO900 and didn't like it. My original SymaxII had gotten a bit loose (I bought too large) and the inner visor hinge rivet came off and got lost making the visor wonky. So I decided to just replace my HJC SymaxII and bought a size smaller from the folks that I bought my first one as the price is ridiculously cheaper than anyone else - New Enough Motorcycle Gear.
I decided to get the parts to fix the visor and use it as a spare and HJC said I needed to go back through the purchase point. Now let me reiterate - I'm just looking for an inner pivot hinge and a rivet on a helmet I bought from them over a year ago. The Customer Service guy at New Enough got ahold of the distributor to find out what they could do - the helmet is over a year old as I mentioned. He decided since I'd already bought a replacement they would do the following:
1) Send me a pre-paid return label
2) Send me an in-store gift certificate for the FULL COST of the helmet!

Damn! I consider that above and beyond customer service folks - and did I mention they support MV? You can check a box when you order so they will send some cash to support these forums?
Give 'em a shot - I definitely consider them to be one of the "good guys".
@bklwashere avatar
UTC

Addicted
2006 Piaggio BV250
Joined: UTC
Posts: 910
Location: Columbia, MD
 
Addicted
@bklwashere avatar
2006 Piaggio BV250
Joined: UTC
Posts: 910
Location: Columbia, MD
UTC quote
Indeed. New Enough is fantastic! I've always had great experiences when dealing with them.
@1drunkparrot avatar
UTC

Molto Verboso
2007 LX150 Dragon Red & 2009 H-D FLHRC
Joined: UTC
Posts: 1773
Location: Tampa Bay, FL
 
Molto Verboso
@1drunkparrot avatar
2007 LX150 Dragon Red & 2009 H-D FLHRC
Joined: UTC
Posts: 1773
Location: Tampa Bay, FL
UTC quote
Thanks for the feedback. I'll have to check them out.
@zippy avatar
UTC

Hooked
Dragon Red LX 150 (Hillary)
Joined: UTC
Posts: 450
Location: Alpena, Michigan, USA
 
Hooked
@zippy avatar
Dragon Red LX 150 (Hillary)
Joined: UTC
Posts: 450
Location: Alpena, Michigan, USA
UTC quote
They treated me right when the new jacket I ordered came with a lost rivet. Best place in town to check before anyone else.

Paul
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