Jess, I'll vouch for Max. He knows what's going on with scoots in KC better than most, and he's been involved in it for longer than many of us have been into scooting.
I will agree that the head mechanic is a knowledgeable guy, and even mentioned it myself above. I don't really know any of the current sales staff in the shop, so I can't and won't comment on them.
My suggestion to Ralfie is to go back in and talk to Jason. Let him know you're interested in a GTS250ie, and want to know when you can get one. If you are truly serious, offer to put down a deposit. I am pretty much positive that Jason will be able to get you the information you need. If you are still not satisfied with the Vespa dealer here, I would do some soul searching about getting one. Demon Larry is a good guy, and from what I've been hearing will treat you right. That said, do you want to have to go hundreds of miles to get your bike serviced? If you're not happy enough to buy locally, will you be happy with subsequent services locally? It's in your best interest to give Vespa KC another shot and go to the top.
To those who are feeling sorry for us here, don't feel bad for KC. We've got a lot of really good things going, and I'm very excited to be a part of a new renaissance of scooting in my locale. I think most other KC scooterists would probably say the same.