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and on it goes, this time to Piaggio customer care..... Sigh emoticon

Yes Bagel it's on the underside. Didn't see it until I did my own rear wheel and prepped for ceramic coating. If it's rust from the inside ceramic coating wouldn't help much...
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louisq wrote:
and on it goes, this time to Piaggio customer care..... Sigh emoticon

Yes Bagel it's on the underside. Didn't see it until I did my own rear wheel and prepped for ceramic coating. If it's rust from the inside ceramic coating wouldn't help much...
Was David at VSO able to give you a hand?
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Veni, Vidi, Posti
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2011Super wrote:
louisq wrote:
and on it goes, this time to Piaggio customer care..... Sigh emoticon

Yes Bagel it's on the underside. Didn't see it until I did my own rear wheel and prepped for ceramic coating. If it's rust from the inside ceramic coating wouldn't help much...
Was David at VSO able to give you a hand?
Trust me I have done all I can for now, Piaggio customer care is next and hopefully they will get LouisQ fully satisfied. The failure is subjective however the attitude towards helping him can certainly improve.

Best,
SDG
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2011Super wrote:
louisq wrote:
and on it goes, this time to Piaggio customer care..... Sigh emoticon

Yes Bagel it's on the underside. Didn't see it until I did my own rear wheel and prepped for ceramic coating. If it's rust from the inside ceramic coating wouldn't help much...
Was David at VSO able to give you a hand?
Yes very much! Now we'll see where customer care goes. VSO has done more than two other deaers. Number 1 for a reason!

I
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Another week without a response from Customer Care.....
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louisq wrote:
Another week without a response from Customer Care.....
My experience with them has been "Customer, WedontCare"
Hoping you have a better experience...
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gogogordy wrote:
louisq wrote:
Another week without a response from Customer Care.....
My experience with them has been "Customer, WedontCare"
Hoping you have a better experience...
Maybe we can get even and sell them 1000 McCuffs with their logo?
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Guess I just write this off....
From: <CUSTOMERSERVICEPIAGGIOGROUP>
Date: May 2, 2011 4:53:21 PM CDT
To: <tom>
Subject: Vespa

Dear Thomas ,

Thank you for your email.

Please bring the vehicle to the nearest authorized dealer listed on our website www.vespausua.com and mention to the dealer that you have been in touch with us and that he should contact the Vespa warranty department in California to discuss your case after the bike is diagnosed.

http://www.vespausa.com/find-dealer-minnesota.html

Best Regards,

Thierry Customercare


Apparently they don't take the time to read all the communications. Oh well! Another fine example of Customer Care. I won't be remounting the muffler to take the entire scooter in.....
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Re: Guess I just write this off....
louisq wrote:
From: <CUSTOMERSERVICEPIAGGIOGROUP>
Date: May 2, 2011 4:53:21 PM CDT
To: <tom>
Subject: Vespa

Dear Thomas ,

Thank you for your email.

Please bring the vehicle to the nearest authorized dealer listed on our website www.vespausua.com and mention to the dealer that you have been in touch with us and that he should contact the Vespa warranty department in California to discuss your case after the bike is diagnosed.

http://www.vespausa.com/find-dealer-minnesota.html

Best Regards,

Thierry Customercare


Apparently they don't take the time to read all the communications. Oh well! Another fine example of Customer Care. I won't be remounting the muffler to take the entire scooter in.....
I feel your pain. In cases like this I would throw on another after market muffler and call it a day. Issues like these can make months off of your life trying to get them fixed. Hope you get resolution.
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Fortunately I made a deal with Geoff from Mpls and had a backup. I'll file some complaints but that and a buck fifty will get me a cup of coffee.
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